mmarozas

Signing Session in iFrame Error

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After creating a package, I get the session token for that package, and return the access signing URL which I pass to an iframe. The ceremony comes up but with this error at the top in a red box: “Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.” If I then click on the ACCEPT button at the bottom the following error pops up: “Unexpected token

Approved Answer

Reply to: Signing Session in iFrame Error

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We have been able to fix this issue internally through changes in the network.

Reply to: Signing Session in iFrame Error

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Hi there, Couple questions for you: Do you have third-party cookies enabled on your browser? What call are you making to create a session token? What URL are you building to embed in your iframe?
Haris Haidary OneSpan Technical Consultant

Reply to: Signing Session in iFrame Error

0 votes
Hi Haris, Third party cookies is enabled. I tested in IE11 and Chrome and got the same result. To retrieve the session token I am using
String mySessionToken = eslClient.getAuthenticationTokensService().createSignerAuthenticationToken(packageId, signerId);
. The URL I'm building is
"https://sandbox.esignlive.com/access?sessionToken=" + mySessionToken;
. Thanks for your help!

Reply to: Signing Session in iFrame Error

0 votes
Can you give me a package id so I can test this on my end? Thanks!
Haris Haidary OneSpan Technical Consultant

Reply to: Signing Session in iFrame Error

0 votes
packageId:
    1nN-dXXMHj6MEv844angebSwp5w=

Reply to: Signing Session in iFrame Error

0 votes
I wasn't able to reproduce your issue. Can check your web browser console for any errors?
Haris Haidary OneSpan Technical Consultant

Reply to: Signing Session in iFrame Error

0 votes
Thanks Haris, Since it doesn’t happen for you then it is probably out of the scope of eSign support. Attached is the console log.

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