Package signed by one signer and not the other gives error

Hi, This is the same situation is in your previous post: https://community.onespan.com/forum/404-not-found-error-two-signers In your transaction, there are three signers (roles) each with the following id: 63dbf69c-37f2-4b9b-906b-a8e1009088c1, 975e9088-dc2c-40e0-bd57-a1c7010069c4, and zew1raC2TPoN (Owner). See roles screenshot. You are trying to retrieve the signing status of zew1raC2TPoN (i.e. the Owner). But the owner does not have any signatures assigned to him in any of the documents. See documents screenshots. That is why you are getting that error.

Can you check this one done at 1:15 today. There should only be two people involved. We also don’t see the callback coming in either when we only have one signer complete. Could not get signing status. Exception: The remote server returned an error: (404) Not Found. HTTP GET on URI https://sandbox.esignlive.com/api/packages/e7AgtuJCcJ7GA8oAkGgGGgk784I=/signingStatus?signer=SzkhHmoR2YcY&document=. Optional details: {"technical":"Could not find the signer summary in the transaction summary 'e7AgtuJCcJ7GA8oAkGgGGgk784I=' with signer uid 'SzkhHmoR2YcY'","messageKey":"error.notFound.signerNotFound","message":"The specified signer cannot be found.","code":404,"name":"Resource Not Found"}

Haris, Is there any update on this?

Ellen, The latest package you posted is the exact same scenario as the previous one.

Can you share your code on how you retrieve signer statuses? Edit: I would suggest using custom ids on your signers and checking against the owner email to not retrieve its status:

EslClient eslClient = new EslClient("XXXXXXXXXXXX==", "https://sandbox.esignlive.com/api");

DocumentPackage pkg = PackageBuilder.NewPackageNamed("Get Signing Status")
    .WithSigner(SignerBuilder.NewSignerWithEmail("[email protected]")
        .WithFirstName("John")
        .WithLastName("Smith")
        .WithCustomId("Signer1")
        )
        .WithSigner(SignerBuilder.NewSignerWithEmail("[email protected]")
        .WithFirstName("Patty")
        .WithLastName("Galant")
        .WithCustomId("Signer2")
        )
    .WithDocument(DocumentBuilder.NewDocumentNamed("test")
        .FromFile("C:/Users/hhaidary/Desktop/pdfs/doc1.pdf")
        .WithSignature(SignatureBuilder.SignatureFor("[email protected]")
            .AtPosition(100, 100)
            .OnPage(0))
        .WithSignature(SignatureBuilder.SignatureFor("[email protected]")
            .AtPosition(200, 100)
            .OnPage(0))
            )
    .Build();

PackageId packageId = eslClient.CreateAndSendPackage(pkg);

DocumentPackage package = eslClient.GetPackage(packageId);

IList signers = package.Signers;

foreach (Signer signer in signers)
{
    if(!signer.Email.Equals(ownerEmail))
    Debug.WriteLine(eslClient.GetSigningStatus(packageId, signer.Id, null));
}