Logo not being placed on dashboard for notaries

Hi Ryan, In your case, are you using notarization signing? Or if not, how your signers/notary get access to the signing ceremony? Duo

Duo, We are providing the signing url for our notaries once the package is ready to be signed. I am hitting the $"/packages/{transactionId}/roles/{roleId}/signingUrl" API call to retrieve the signing url. From my understanding the link should take them to a view that has our logo which is being set at the time the package is sent up to the server as it is in the config.

Hi Ryan, Before we go further on this topic, can I ask few more questions? When you said "All of my signers with the exception of the notary signers are able to see it. ", did you distribute different signing links to your signers (which only allows them to review the document) or they are on same device? what is your use case? Because with notary, signers and notary should all be forced to do in-person signing, which would mean they're all on the same device. So I was a little bit confused on that part. Duo

Duo, When I say that all my signers see our logo with the exception of notaries, I am saying that the signing link they get to view their documents have the logo. Yes, they are not able to sign anything because they all have to be in the same place with the notary. The notary account does not see the logo when they log in with the singing url that is provided from the api call that returns the url. I hope that clears it up a bit.

Hi Ryan, Thanks for the clarification and now I am clear about your use case. The reason why you can't see your package level branding logo when notary signing(same as in-person signing) is, When notary signing, notary is prompt to input the credentials first, then the whole signing ceremony is embedded into notary's web ui dashboard. What appears at the left-top corner is the notary's account level logo(different from package level logo and can't be override programmatically). The package level logo and session bar is gone(you can find these concepts here) because the embedded signing ceremony has a "iframe=true" parameter on the iframe url. (as the attachment shows) So here're few potential workarounds for this issue: #1. if your notary is within your organization, you can set account level logo for your notaries by contacting our support team. #2.or you can raise an Enhancement Request for either(1) make "iframe=true" parameter on the embedded iframe url configurable in package level, so that both notary's account level logo and your package branding logo will appear or (2)you can directly ask for replacing left-top account level logo by package logo when in-person/notary signing.