Add Document to package is too much slow

Hi there, The Document Upload call contains the documents' binaries in the request, that's why it may take some time. Unfortunately, OneSpan Sign currently doesn't support to uploaded compressed document. And if your endpoint is located in Canada, it's true that pushing these data to OneSpan Sign CA instance is faster than to US instance. From my test, upload a 4 mb PDF will take 7 to 9 seconds to US instance but will only consume 4 to 5 seconds pushing to CA server. Another few ways to improve the user experience: (1) if your use case is like this: you have some template documents and every time fill in different values, you can use the "template" feature in OneSpan Sign that allows you to pre-upload the document to the server and to choose from these pre-uploaded documents every time you created a new transaction. (2)Or you can adjust your workflow a little bit, for example, to upload documents synchronized and let your end user fill in signer information at the same time. Duo

Hi there, We are in Canada, and we send our documents from canada server to your instance onespan server Canada, and it take's 7 to 9 seconds. can you please calirify this point , and we will check the possibility for your fisrt solution (using template) Thank you

Hi, The easiest way to test speed with "Template" feature is to: (1) log onto your web portal (https://sandbox.esignlive.com/a/login) (2) create a fully designed template from template tab. (3) When you create a new transaction, choose the template you created. To note, web portal doesn't allow you to choose partial documents from a template when creation, but it gives you an idea of how many seconds it will take. Also, refer to Templates guide and Create a Package From a Template guide for more information. Duo