Ryan_Coleman | Posts: 258

Remove approval from Default Consent

Wednesday, September 11, 2019 at 12:00pm
0 votes
Guys, I am trying to remove an approval from the default-consent document as we do not want a signer to see it. I can remove the document all together but that is not the desired effect we are looking to get. I am using the DELETE API call, as shown below, to try to remove it. https://sandbox.esignlive.com/api/packages/nYvrvfy21YiMVpmlTn6b84ZaXAg=/documents/default-consent/approvals/48949e78-f899-4a05-960c-7bbd6f7f51be When I run this api call, I get this returned result which doesn't help. { "code": 500, "messageKey": "error.internal.default", "technical": "error.eslx.approval.cantUpdateDefaultConsent [#d1fba692-0829-49d3-9a76-51a15716430d]", "name": "Unhandled Server Error", "message": "Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team." } Is this something that I"m not going to be able to do?
Duo_Liang | Posts: 3776

Reply to: Remove approval from Default Consent

Wednesday, September 11, 2019 at 12:16pm
0 votes
Hi Ryan, To hide a document from a signer, you are trying to change the visibility of a document. However, you can't modify visibility for a (default/custom) consent document, as well as to remove the approval for a specific signer. To remove visibility, you need to achieve them both. It is the accept-only document that allows you to change the visibility, which the biggest difference to the default consent is, accept-only document is not a blocking of the signing process like default consent, you can still browse next documents without signing it. Other note points are: (1)you don't set package level attribute "consent" (2)you need to make sure there're approvals for all signers except the signer you want to hide the document from. (not sure whether you've noticed that, to set a default-consent, you don't need to add any approvals) (3)remove the visibility of the specific signer Hope this could help! Duo

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