Account setting questions

Hi Cindy,

(1)For SaaS environments, you need to turn on the feature settings at your account level via backoffice. While for your on-prem installation, it depends on whether you have set up the components, so can't be sure about that.

(2)"Send to Mobile" is different concept from mobile signing, it's actually related to mobile capture field type that once clicked from desktop signing ceremony, system will send another email to signer, from where they can access through mobile and input handdrawn signature to a canvas. To do so, you need to enable #1"Send to mobile" feature setting  #2 "Mobile Capture" feature setting #3 make sure the "email.notify.mobile" template is enabled #4 make sure the mobile capture signature type is displayed at designer page.

(3)Opt out reasons: it's still available, until New Signer Experience that decline and opt-out finally get combined. JSON wise, opt out reasons are hosted at:
{
  "ceremony": {
    "optOutReasons": []
  }
}

You should also be able to find it in the package settings, directly from sender detail page.

(4)By "Download Layout", do you mean in designer page, to apply saved layout to a document? If that's the case, it's a designer page setting, and still available.

For above statements, it may be slightly different in your on-prem deployment since it's an older version of system, and if you required further help about the backoffice settings, kindly create a support ticket so that our agents can assist you.

Duo

thanks Duo for information.

1) in Saas, could you let me know what the settings are so I can search for in our on-prem as well?

3) It seems for optout/decline, those are only available for signers? how about if sender required to sign as well, but when sender launch the signing ceremony through sender UI, optout/decline option is not there. is it possible to enable for sender?

4) I am not sure either, I found old account setting document, maybe not applicable anymore.

thanks,

Cindy 

In the account settings I can set up a signature or "image as a Signature".
I am able to apply the signature in a document but not the "image as a Signature."  
I cleared both out, uploaded the png file and it is showing that it is in my signature settings but doesn't use it.
How do I fix this?
 

Hi Chuck,

Thanks for your post!

In order to apply the image signature, you'd toggle the "fromFile" flag at the signature level, please refer to this developer blog for more information:
OneSpan Sign Developer: Uploading an Image as a Signature

Duo

Thanks Duo!  That worked great!