Why is my confirm button disabled, after I accept the signature the confirm button won't let me click.
May 14Created
May 14Last Updated
4 years agoLast Reply
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Duo_Liang | Posts: 3776
Reply to: Confirm Button Disabled
Thursday, May 14, 2020 at 03:25pm
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Hi cbowsher,
The reason could vary, one of them top of my head is that you still have signatures unsigned. In extreme scenarios, if you have two signatures overlapped, or a signature with (0,0) size, it could cause this issue. Could you share the package ID and the environment so that I can preliminarily check for you?
I confirmed with support team and they told me that a FedRAMP package ID should just look like the regular one, like below -- 28 digits end with equal mark:
aH0_-UCcX5Pw2o3QtF_N0UKJqxg=
So could you directly share the URL during the signing ceremony?
Reply to: Confirm Button Disabled
Thursday, May 14, 2020 at 03:25pmHi cbowsher,
The reason could vary, one of them top of my head is that you still have signatures unsigned. In extreme scenarios, if you have two signatures overlapped, or a signature with (0,0) size, it could cause this issue. Could you share the package ID and the environment so that I can preliminarily check for you?
Duo
Reply to: Hi cbowsher, The reason…
Thursday, May 14, 2020 at 03:31pma3Mt00000008A4l
We are in the the government environment
Reply to: Confirm Button Disabled
Thursday, May 14, 2020 at 03:48pmHi cbowsher,
I confirmed with support team and they told me that a FedRAMP package ID should just look like the regular one, like below -- 28 digits end with equal mark:
aH0_-UCcX5Pw2o3QtF_N0UKJqxg=
So could you directly share the URL during the signing ceremony?
Duo