EsepCommand failed and no fallback available.
Friday, June 5, 2020 at 12:29pmHi,
we have a production case, when the client tried to confirm the signature, it got error.
In the backend log:
2020-06-04 23:50:02,568 INFO [com.silanis.esl.rest.resource.DocumentResource] (default task-128) END: com.silanis.esl.rest.resource.DocumentResource@25be21f.confirmDocument elapsed (ms): 291
2020-06-04 23:50:02,568 SEVERE [com.silanis.esl.web.exception.mappers.ThrowableMapper] (default task-128) EsepCommand failed and no fallback available.: com.netflix.hystrix.exception.HystrixRuntimeException: EsepCommand failed and no fallback available.
In the doc engine:
decore-esl.log:2020-06-04 23:50:02.539 [2182]ERROR : Command [SetFormFieldValue (file: /opt/esle1104618/de/cache/20200604/d310db39-aaf3-4ce6-8d57-26db53cf54ca-awsinstancenode1_10245305_1289614773_2182/7c5b6925c6aa54e312defb220af156bd1c4653e39218a5e9_d310db39-aaf3-4ce6-8d57-26db53cf54ca-awsinstancenode1_10245305_1227742247_2182.QqFA1U)] Result: 2 Message: PDFLib failed to save document. PDFLib error [This operation is not permitted.].
any idea what does it mean?
thanks,
Cindy
Reply to: EsepCommand failed and no fallback available.
Monday, June 8, 2020 at 11:09amHi Cindy,
Have you reported this to our support team? If I can have the ticket number, I will work with our support team with it.
Duo
Reply to: Hi Cindy, Have you…
Monday, June 8, 2020 at 12:18pmHi Duo,
CS0033469 is created with support team, and we uploaded the front and backend log to Randy this morning.
thanks,
Cindy