from the screenshot I attached, there are total 14 packages in the inbox, but I only see 1 package in the inbox
could you explain where are other 13 packages ?
thanks,
Cindy
September 15Created
September 15Last Updated
5 years agoLast Reply
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Duo_Liang | Posts: 3777
Reply to: number of packages in the Inbox
Tuesday, September 15, 2020 at 10:34am
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Hi Cindy,
Inbox folder should be comprised of packages that:
-in COMPLETED status
-in SENT status
-required your signature, and you are not the package owner
From your screenshot, page 1 is supposed to present 10 out of total 14 transactions, whereas seems not the case. Could you hit below link in a new browser tab and send the results to [email protected] so that I can have a better idea of what is happening behind the scene?
https://{your_instance}/api/packages?query=inbox
Also, is it related to the previous post where you mentioned it happens when you transferred the account ownership?
Reply to: number of packages in the Inbox
Tuesday, September 15, 2020 at 10:34amHi Cindy,
Inbox folder should be comprised of packages that:
-in COMPLETED status
-in SENT status
-required your signature, and you are not the package owner
From your screenshot, page 1 is supposed to present 10 out of total 14 transactions, whereas seems not the case. Could you hit below link in a new browser tab and send the results to [email protected] so that I can have a better idea of what is happening behind the scene?
https://{your_instance}/api/packages?query=inbox
Also, is it related to the previous post where you mentioned it happens when you transferred the account ownership?
Duo
Reply to: number of packages in the Inbox
Tuesday, September 15, 2020 at 10:42amemail is sent [email protected].
thanks,
Cindy