number of packages in the Inbox

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from the screenshot I attached, there are total 14 packages in the inbox, but I only see 1 package in the inbox

could you explain where are other 13 packages ?



Reply to: number of packages in the Inbox

0 votes

Hi Cindy,


Inbox folder should be comprised of packages that:

-in COMPLETED status

-in SENT status

-required your signature, and you are not the package owner


From your screenshot, page 1 is supposed to present 10 out of total 14 transactions, whereas seems not the case. Could you hit below link in a new browser tab and send the results to [email protected] so that I can have a better idea of what is happening behind the scene?


Also, is it related to the previous post where you mentioned it happens when you transferred the account ownership?



Duo Liang OneSpan Evangelism and Partner Integrations Developer

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