dmetrius-agurs

Broken png file on Complete Signing modal

0 votes

Hello, 
I've had this issue for several weeks now and I'm not sure how to remedy it. 
On the Complete Signing Modal, a green check mark is supposed to show up for the signer but we are seeing this (see attached.)

I did alter the following files on the server we keep our OneSpan instance on:
en.yml

conductor.css

config.rb

After this, I noticed that the checkmark was broken. So we reverted all the files back to the original and restarted the service but the checkmark was still broken. 

 

If you could lend any assistance, that'd be great. Thank you all!
 

D'Metrius Agurs

Attachments

Reply to: Broken png file on Complete Signing modal

0 votes

Hi D'Metrius Agurs,

 

First we need to identify where you've deployed this customization, normally it's done at account level > "thankyou.dialog.content" resource > "logo" attribute, which points to an URL or a resource name. And if the latter, you can check in account settings > "Branding Image" and see if there's a resource with such prefix name.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: Broken png file on Complete Signing modal

0 votes

Hello Duo, 
 

If I understand the question correctly, I think it is deployed on our Front End Server. 
Where can I specifically find the account level and the account settings? Is that located on the server or is that something I can find in the back office?

 

Thanks, 

D'Metrius Agurs

D'Metrius Agurs

Reply to: Broken png file on Complete Signing modal

0 votes

Hi D'Metrius Agurs,

 

Account level settings are configured at backoffice - for SaaS users, customizations are deployed in a client by client basis. On the other hand, if you've altered something in front end server(yml, css, config file), you probably have modified the default thank you dialog which defaults to all accounts. 

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: Broken png file on Complete Signing modal

0 votes

To confirm your question before, I did change the files on the server and not the back office. It was this route specifically:
/opt/eSLFrontEnd/public/stylesheets

 

Will I find the broken png in the css file?

D'Metrius Agurs

Reply to: Broken png file on Complete Signing modal

0 votes

Hi D'Metrius Agurs,

 

When the thank you dialog popped up, can you use browser element inspector and check the URL behind the logo?

If the image references to a front end server resource (/public/images folder), the URL could look like:

"/images/logo-esl.png"

You can check whether the image exists in the folder. (you will see the effect immediately when pointing <image> tag to an existing png file)

If the thank you dialog content reference to account level settings (backoffice "thankyou.dialog.content"), the URL could look like:

"/api/account/uFx4XgPA4eEI/branding/test?v=1600283559906"

Where the image is returned by backend and hosted in database.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to:

0 votes

Hey,
So I inspected the element and this is the img that is in the div where the check marked is located.
<img style="max-width: 241px;" src="https://trade.extranet.blatbrun.com/Content/img/check-confirmation.png" alt="Signing Complete">

Should it be pulling the check from here or somewhere else? 

D'Metrius Agurs

Reply to: Broken png file on Complete Signing modal

0 votes

Hi D'Metrius Agurs,

 

Can't confirm without actually checking your environment, but it worth a quick check in config.rb file > "SANDBOX_IMAGE_URL" attribute. Otherwise, we could file in a support ticket and have on-premise specialists to troubleshoot with your environment.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


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