Notify the Notary

Hi Michael,

I just did a quick test and I can receive email notification as a notary. Can we make sure that the notary is not the sender (sender won't receive notification), and can you also share the package ID of it?

Duo

Likely something I am doing wrong then. May package is 24dfwzxRo7YGtuDHw8rZ1lhW994=

The package I created did not assign the notary as the sender, but it is coming back that way. The notary I assigned is a sender in my dashboard but was not assigned as the sender on this package.

Is there a way to create a notary that is not a sender?

It's completely fine if the notary is not the package sender. (that's just on top of my head)

From what I saw from the backoffice, you have set the signing order (two regular signer with index of 0 and notary index of 2). It shouldn't be a problem in my opinion but just in case, can you remove the signing order code and give it another attempt?

For the question "Is there a way to create a notary that is not a sender?". All notaries have to be senders in OneSpan Sign system, this is because the notary fields are special custom fields which is a part of the sender profile. On the other hand, the notary doesn't have to be a sender under your account - you can even add me as a testing notary.

Duo

Ok this is a bit odd. After creating the package, the signingOrder on the notary is zero. After invoking the REST code (taken from here https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/creating-notary-signer), the signingOrder on the notary has been changed to 2. The package I just created is 54v6lmpjdNXifSRiI3WpEE7MMGg=

My code does:

1) create package

2) Invoke the REST code

3) Send package

After step 1 the signing order is 0 and after step 2 it is 2

Additionally I notice even though I send a signerType of 'NOTARY' for this signer, the created package has his signer type set to ACCOUNT_SENDER. I dont know if this is a problem. The user is configured as a sender, but is not the sender of this package.

                        Mike

Hi Micheal,

For this package "54v6lmpjdNXifSRiI3WpEE7MMGg=", seems notary "m**.s**@cox**inc.com." is the package owner, that's why you are not receiving the email notification.

For the automatic signing reordering, I am experiencing the same. I think it's an extra logic at backend making sure the notary has the largest signing order and be sorted at the end of the signer list. But it shouldn't be related to notary didn't receive notification.

Duo

Ok thanks. I will open a ticket to create another notary in my account.