Help with error messageKey: error.validation.documentPreVerifyInvalidResponseNumberError
Thursday, July 1, 2021 at 08:34pmHi, I am unable to create a package with the JAVA sdk for the attached document. I am getting an eslServerException with a technical message
{"message":"Unexpected error. We apologize for any inconvenience this may have caused you,
please try again. If the problem persists, please contact our support team.",
"code":500,"technical":"error.eslx.inputValidation.documentPreVerifyInvalidResponseNumberError
[#c91ff7c9-3d7d-4a86-b3bf-281fd9c5fc0d]","messageKey":"error.internal.default","name":"Unhandled Server Error"}
Please help me asap
Reply to: Help with error messageKey: error.validation.documentPreVerifyInvalidResponseNumberError
Thursday, July 1, 2021 at 08:36pmthis issue only occur document contain chinese language ,Please assist me
Reply to: Help with error messageKey: error.validation.documentPreVerifyInvalidResponseNumberError
Monday, July 5, 2021 at 09:02amHi elavarasan097,
Thanks for your post! For the preliminary investigation, I wasn't able to reproduce the issue with this setup - Java8 + OSS SDK 11.25 or 11.41 + US2 or CA sandbox + below package creation code:
EslClient eslClient = new EslClient(API_KEY, API_URL);
DocumentPackage pkg1 = PackageBuilder.newPackageNamed("Example Package " + System.currentTimeMillis())
.withLanguage(Locale.TRADITIONAL_CHINESE)
.withSigner(SignerBuilder.newSignerWithEmail("[email protected]" )
.withFirstName("John")
.withLastName("Smith")
)
.withDocument(DocumentBuilder.newDocumentWithName("Document 1")
.fromFile("path_to_the_pdf")
.withSignature(SignatureBuilder.signatureFor("[email protected]")
.onPage(0)
.atPosition(200, 100)
.withSize(250, 75)))
.build();
PackageId packageId = eslClient.createPackageOneStep(pkg1);
Thus, to help me better understand your scenario, are you using automatic extraction methods (e.g. position extraction) to extract PDF forms? If so, could you share the relative code around that?
Duo
Reply to: Help with error messageKey: error.validation.documentPreVerifyInvalidResponseNumberError
Tuesday, July 13, 2021 at 07:13amattached
Reply to: attached
Tuesday, July 13, 2021 at 08:51amHi elavarasan097,
It seems your attachment was removed by the CMS. Could you send the information to [email protected] instead?
Duo