"messageKey":"error.validation.verifyDocument.couldNotBeFlattened"
Friday, October 8, 2021 at 02:09pm"messageKey":"error.validation.verifyDocument.couldNotBeFlattened","message
Hi, getting the same error, document is correct pdf, can you please check {"messageKey":"error.validation.verifyDocument.couldNotBeFlattened","message":"Could not upload PDF document: it contains a syntax error preventing proper processing of its data.","code":400,"name":"Validation Error"}
Please find the file attached, here is the payload {
"approvals": [{
"fields": [{
"extract": false,
"extractAnchor": {
"anchorPoint": "BOTTOMRIGHT",
"characterIndex": 0,
"height": 50,
"index": 0,
"leftOffset": 150,
"text": "PA signature",
"topOffset": -40,
"width": 300
},
"height": 50.0,
"left": 0.0,
"page": 0,
"subtype": "FULLNAME",
"top": 0.0,
"type": "SIGNATURE",
"width": 200.0
}
],
"role": "328727",
"optional": false,
"disabled": false,
"enforceCaptureSignature": false
}, {
"fields": [{
"extract": false,
"extractAnchor": {
"anchorPoint": "BOTTOMRIGHT",
"characterIndex": 0,
"height": 50,
"index": 0,
"leftOffset": 150,
"text": "Vendor signature",
"topOffset": -40,
"width": 300
},
"height": 50.0,
"left": 0.0,
"page": 0,
"subtype": "FULLNAME",
"top": 0.0,
"type": "SIGNATURE",
"width": 200.0
}
],
"role": "328726",
"optional": false,
"disabled": false,
"enforceCaptureSignature": false
}
],
"data": {},
"description": "Part 0",
"extract": false,
"extractionTypes": [],
"fields": [],
"id": "",
"index": 0,
"name": "Order #50568640",
"pages": []
}
Reply to: "messageKey":"error.validation.verifyDocument.couldNotBeFlattened"
Friday, October 8, 2021 at 02:48pmHi Klin88,
Thanks for your post! Just did a quick test by uploading the PDF you shared to the UI portal and I was hitting the same error message. Looks like the issue is at the PDF itself, could you raise the issue to support team ([email protected]) along with the PDF that hits the error?
Duo
Reply to: Hi Klin88, Thanks for…
Friday, October 8, 2021 at 02:54pmWill do, thank you