eleazarvs | Posts: 1

Error with MAC onespan personal certificate client 2.1.0.

Thursday, November 16, 2023 at 02:36am
0 votes

Hello when I try to sign a document at onespan web with a uanataca TOKEN usb (bit4id token) this error appear:

The document cannot be signed because there is an issue with the OSS Personal Certificate Client. Please reinstall the OSS Personal Certificate Client and try again. [Error code 17]
Certificate issuer is not trusted.

Can you help me please?

Thanks for all
 

Duo_Liang | Posts: 3776

Reply to: Error with MAC onespan personal certificate client 2.1.0.

Thursday, November 16, 2023 at 09:22am
0 votes

Hi Eleazar,

 

Do you have a support ticket already? Our support agent should be able to assist you reproduce the issue and troubleshoot the cause of issue.

 

Duo

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