Error code - The Supplied input cannot be parsed
Tuesday, January 28, 2025 at 10:48amUsers just started reporting an error code when trying to send a signature to a customer. "The supplied input cannot be parsed" Any clues as to what the issue could be? Is this a salesforce error or OneSpan?
Reply to: Error code - The Supplied input cannot be parsed
Monday, February 24, 2025 at 11:13amHello,
Thank you for your response, we ended up working with someone at OneSpan and determined that the phone number formatting was locking up the system. There was a change in 24.R6 that caused the issue so we just have to make sure phone number formatting is correct and the error goes away.
Reply to: Error code - The Supplied input cannot be parsed
Tuesday, January 28, 2025 at 11:30amHere is an image of the error
Reply to: Error code - The Supplied input cannot be parsed
Monday, February 24, 2025 at 10:19amHello,
Does this happen every time or is it an intermittent issue? Have you noticed it happening with a specific document or signer? Also, I've noticed from your screenshot that you might be utilizing an old version of our salesforce connector. Are you on the latest version? https://docs.onespan.com/docs/upgrading-to-the-latest-version