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Call to PackageService.GetTemplates() is returning null

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We have been using Silanis .NET SDK for almost a year now and have a separate staging environment that uses the sandbox Silanis environment. However, today, this code below started failing as GetTemplates() is not returning anything. We're using Silanis.ESL v10.9.0.0. var client = new EslClient(ApiToken, BaseUrl); var templates = client.PackageService.GetTemplates(new PageRequest(0));

Reply to: Call to PackageService.GetTemplates() is returning null

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I'm using SDK 10.10.1 and it works for me. What error are you getting? Can you try with the latest SDK?

- Michael

Director, Partner and Developer Technologies, OneSpan

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Reply to: Call to PackageService.GetTemplates() is returning null

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I tried upgrading to latest version but I'm still hitting the problem. Specifically, the call to "client.PackageService.GetTemplates" is returning null so we're not able to build the package.

Reply to: Call to PackageService.GetTemplates() is returning null

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After further checking, it appears the issue was caused by missing template from the sandbox profile. We haven't logged-in to sandbox eSign portal in a while and have not made any changes. We aren't sure why the template's gone.

Reply to: Call to PackageService.GetTemplates() is returning null

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Sorry for the delay. So, you figured out it's because you don't have a template, but you didn't delete the template? Am I understanding correctly?

- Michael

Director, Partner and Developer Technologies, OneSpan

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