Handling records and pending alerts
Events, i.e. both, transactions and non-monetary events, are analyzed by defining rules Rules are used to define sets of criteria to verify if an event (transaction and non-monetary event) matches any fraudulent behavior. If an event matches a previously defined rule, an alert can be raised.. If an event matches a previously defined rule, an alert can be raised.
The next step after an alert is raised is to decide if an action is to be taken, and if it is to be taken in real time. Alternatively, the event that has matched a rule (or set of rules) can be placed in an alert category to be supervised or investigated at a later time and/or by a different person.
Pending alerts are handled in Risk Analytics Presentation Service A highly dynamic web interface that provides webpages for the user to intuitively interact with Risk Analytics. It is a Microsoft .NET 4.7.2 ASP.NET application hosted inside Microsoft Internet Information Services (IIS).—alert handling comprises the following:
- Creating rules against which events are matched, and organizing and filtering these rules (see Design rules and actions).
- Supervising record handling, investigating pending alerts, and managing risks and record relationships (see Supervise and investigate).
- Auditing and reporting on matched events and workflow handling (see Audit and report).