IlyaS

Callback for specific package

0 votes

Hello,

 

I have a question with regards to callbacks. In our OneSpan account we have a callback URL configured to be used by one system for eSignature package events. We now are going to use the same OneSpan account for another system but want the events for package from the new system to be routed to a different callback URL.

 

Essentially, System A creates a package and then needs to get notifications about the package to be sent to a callback URL on System A, whereas System B's created package needs to get notifications about the package to be sent to a callback URL on System B.

 

Is it possible to do that using the /api/callback API? Would that have something to do with the "key" parameter?

 

Thanks in advance,

 

Ilya


Reply to: Callback for specific package

0 votes

Hi Ilya,

 

Unfortunately, you can only specify one callback configuration per account. If your organization has different systems leveraging OneSpan Sign service, you'd either sign up two OneSpan Sign accounts, or implement a middleware triaging and forwarding the callbacks - by adding additional data to the package JSON, your middleware could tell the which system sends this package.

In the near future, subaccount feature could mitigate this pain point by enabling an organization to create child accounts within the organization's master account. However, for the time being, enabling subaccount feature could potentially impact your existing integration.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to:

0 votes

Hi Duo,

 

Thanks for the fast response.

 

Yes, I was leaning towards a triaging approach as I was guessing the callback may not be configurable for a single account. Your link to "additional data" is not accessible as it seems to link to a staging environment for the community. Can you please resend the link to that information? This extra data in the package should definitely help to tell which was the source system that initiated the package.

 

Thanks in advance,

 

Ilya


Reply to: Callback for specific package

0 votes

Hi IIya,

 

Here's the link:

https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/custom-transaction-data

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to:

0 votes

Hi IIya,

 

Custom data won't be directly included in the response JSON, see below. You need to additionally invoke package retrieval API - GET /api/packages/{packageId}

{
  "@class": "com.silanis.esl.packages.event.ESLProcessEvent",
  "name": "PACKAGE_COMPLETE",
  "sessionUser": "0787be84-f095-44c7-ba00-787093df86fc",
  "packageId": "KHiRfOXgKK0gpVWwwpFOSNy6o34=",
  "message": null,
  "documentId": null
}

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


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