documentExtractError with IRS form

0 votes

Hi. We are getting the following error when we try and create a package.

{"messageKey":"error.validation.verifyDocument.documentExtractError","message":"[error.validation.verifyDocument.documentExtractError]","cod e":400,"name":"Validation Error"}

The PDF form we are using is actually an IRS form which I have attached.

Any help is appreciated.


Reply to: documentExtractError with IRS form

0 votes

Hi Esteban,


Thanks for your post!

If I uploaded the PDF directly via the sender UI portal, it can be successfully uploaded, hence I believe the error message should be related to the extraction method you are using. 

-Are you using automatic extraction method to place fields and signatures?

-Can you share the corresponding code where you specified the extraction?




Duo Liang OneSpan Evangelism and Partner Integrations Developer

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