Intermittently getting some of our senders set to 'EXTERNAL_SENDER'. What would cause this? Package TmMr3BJ4K8RXuVOKzkfRtFeSsWo= is one example. Thanks
April 28Created
April 28Last Updated
4 years agoLast Reply
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Duo_Liang | Posts: 3777
Reply to: EXTERNAL_SENDER?
Wednesday, April 28, 2021 at 11:13am
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Hi Michael,
"EXTERNAL_SENDER" typically means this signer has an OneSpan Sign account in this environment but not under package sender's account. For this specific case, signer "[email protected]" actually belongs to another account, but it shouldn't happen if you was testing with real emails.
Reply to: EXTERNAL_SENDER?
Wednesday, April 28, 2021 at 11:13amHi Michael,
"EXTERNAL_SENDER" typically means this signer has an OneSpan Sign account in this environment but not under package sender's account. For this specific case, signer "[email protected]" actually belongs to another account, but it shouldn't happen if you was testing with real emails.
Duo