elavarasan097

Help with error messageKey: error.validation.documentPreVerifyInvalidResponseNumberError

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Hi, I am unable to create a package with the JAVA sdk for the attached document. I am getting an eslServerException with a technical message 

 

{"message":"Unexpected error. We apologize for any inconvenience this may have caused you, 
please try again. If the problem persists, please contact our support team.",
"code":500,"technical":"error.eslx.inputValidation.documentPreVerifyInvalidResponseNumberError 
[#c91ff7c9-3d7d-4a86-b3bf-281fd9c5fc0d]","messageKey":"error.internal.default","name":"Unhandled Server Error"}

 

Please help me asap


Reply to: Help with error messageKey: error.validation.documentPreVerifyInvalidResponseNumberError

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this issue only occur document contain chinese language ,Please assist me 


Reply to: Help with error messageKey: error.validation.documentPreVerifyInvalidResponseNumberError

0 votes

Hi elavarasan097,

 

Thanks for your post! For the preliminary investigation, I wasn't able to reproduce the issue with this setup - Java8 + OSS SDK 11.25 or 11.41 + US2 or CA sandbox + below package creation code:


        EslClient eslClient = new EslClient(API_KEY, API_URL);
        
        DocumentPackage pkg1 = PackageBuilder.newPackageNamed("Example Package " + System.currentTimeMillis())
                .withLanguage(Locale.TRADITIONAL_CHINESE)
                .withSigner(SignerBuilder.newSignerWithEmail("[email protected]" )
                        .withFirstName("John")
                        .withLastName("Smith")
                        )
                .withDocument(DocumentBuilder.newDocumentWithName("Document 1")
                        .fromFile("path_to_the_pdf")
                        .withSignature(SignatureBuilder.signatureFor("[email protected]")
                                .onPage(0)
                                .atPosition(200, 100)
                                .withSize(250, 75)))
                .build();
         
        PackageId packageId = eslClient.createPackageOneStep(pkg1);

 

Thus, to help me better understand your scenario, are you using automatic extraction methods (e.g. position extraction) to extract PDF forms? If so, could you share the relative code around that?

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: Help with error messageKey: error.validation.documentPreVerifyInvalidResponseNumberError

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