Topic Replies Freshness Views Users
Redeliver Callback in case of Exception
callback errorredelivery
Hi In case there is exception when we handle a call back from Silanis, can we send back a HTTP error response (4xx) to Silanis, so that Silanis can attempt to redeliver a callback. If Silanis does redeliver, then how many times…
Callback security
1 What kind of encryption is used for the callback by esignLive. (TLS 1.1 , TLS1.2 or SSL) 2. For the callback we are investigating the possibility of using an ipsec tunnel. Does silanis setup ipsec tunnels to its customers? …
Callback configuration
Hi In the callback setup example prorgram My callback URL is given in the following variable private static final String URL = "http://my.url.com"; Can I add a port number to this URL? Will the URL below be a acceptable to Silanis…
Optional - CAPTURE field
optional FIELD
Hi Can we set a CAPTURE field to optional? If so can you send me a link to the latest object docs. This is latest one that I can find. http://docs.e-signlive.com/10.0/schema/index.html#package Regards Mario
Mutliple CAPTURE fields populated automatically, when the 1st field is signed
CAPTURE AUTO POPULATED
Currently when the signer signs one CAPTURE field, then the other CAPTURE fields for the Signer are populated with the signature automatically when they are clicked on. Can this be prevented. We need the signer to physically sign all…
TEXTAREA - resize font if area is full
TEXTAREA - resize font
Hi If the text field is full, doe eSignLive automatically resize the font to fit the field. Can the amount of input characters be limited for the TEXTAREA. Thanks
REST API - Field mandatory/optional
Hi How can i find out from the object docs if a field is mandatory or optional. For example Firstname is mandatory for creating a signer , but the docs dont seem to indicate that it is. http://docs.esignlive.com/content/c…
CHALLENGE - Radio button for answers
Hi Is it possible to have radio button options , instead of typing in text for challenge answer Regards Mario
what's this error message for "error.eslx.inputValidation.documentExtractFieldTy
Hi, when we use SDK to create a package, and got error message "error.eslx.inputValidation.documentExtractFieldType", please be advised what it's for and what's the root cause for this error message. thanks, Cindy
Missing proxy query parameter when using iframe
Hi, I am trying to embed the signing in my webpage using an iframe To generate the session…
URL - PROD
Hi Is the URL below valid for the PROD environment? https://apps.esignlive.com:8443/api Can we also use https://apps.esignlive.com/api Thanks Mario
disableDownloadForUncompletedPackage setting at account level
Currently we are sending this setting for each package we are creating via a REST call. It is set to true. So the download button is dsiabled. Is there an account level setting that can set this to false? Can it override this setting,…
Mouse capture error
Hello, would help me understand what I'm doing wrong ? The method is called in package creation process. In the following are the values for Mobile signature method compare with Mouse capture. I don't see any problem for Mobile signature…
Empty firstname and lastname - create package
We have a requirement to pass in empty firstname and lastname, The POST API returns an error when the firstname and/or lastname are blank. Can that restriction be removed?
email - testing boundary conditions
Hi We are testing boundary conditions for email length and are getting the following error when creating a package. can you tell us why theis email is being rejected? : Response code: 400 : Silanis Error Response: {"messageKey":…
Redirect Url
Hi, How can i set the redirect url for a transaction? In my case, after successful completion of signing event, i am required to load a specific page and need user inputs on it (and not just a thank you dialogue) Thanks
Could not create a session token for signer
When trying to create a signing URL in an In Person signing scenario, I am getting the following error when trying to retrieve the SessionToken to use with the URL. 
SessionToken sessionToken = eslClientWithHttpProxy.getSessionService…
Document Signed vs Recipient completed signing
Hi Whats is the difference between Document Signed vs Recipient completed signing Thanks Mario
How to Cancel a Package?
Cancel Package
Hi, Is there a way to cancel package after send. End user want to cancel sent package. Thanks, Danish
Conversion of inches to pixels for signature co-ordinates
Can somebody help me finding the right way to convert co-ordinates from inches to pixels while sending it to eSignLive Java SDK to create a package?
Errors and Questions when using notifySigner method / email.notify template
JavaSDKnotifySigneremail.templateduplicateEmailUsagesignerNotFound
Hello! Thank you for reading my post. My understanding is that the notification email (email.notify) is the only email template that can be triggered programatically from the eSignLive system. I had a few questions on this functionality:…
Not able to get document after signing
Hello I am not able to fetch the documents after signing a package. Following is the code I use to fetch and extract the documents for a signed package: import java.util.zip.ZipEntry; import java.util.zip.ZipInputStream; import static…
Callback endpoint while creating eSignLive package using Java SDK
Hello Can anybody please help is finding a way to specify a callback endpoint while creating eSignLive package using Java SDK? Thanks Sudipta
Fetching link to sign documents at later stage
Hi, My scenario is, we want to customize the emails send to signers so that the link is not sent in the email and they are just provided with instructions to login into our application to do so. Now, my question is, after creating…
Unable to render signing url
We are not able to render the generated signing url in our browser or iframe. The page used to display the consent form but it now remains blank. PFA images of the console logs while attempting to open the signable document.