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Hello, I am getting this error while generating eSign: Could not create a new package one step. Exception: The remote server returned an error: (400) Bad Request. HTTP POST on URI https://sandbox.e-signlive.ca/api/packages. Optional…
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Hello, we use sdk.net in our solution and we are confronted with slowness, for example when we try to add documents that exceed 3 MB to a package, it takes up to 8 seconds per document (sdk calls this method api rest : https://docs…
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Hello, Does anyone happen to have the sample code to update field values in bulk? We learned that UpdateApprovals function call update multiple signatures at same time: client.ApprovalService.UpdateApprovals(updatedPackage, documentId,…
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I am working with authenticating Signers in the ceremony and when we try to set the signers to the default option (email) -- the package creation returns with a 400 error. This is the return error Could not send the package. Exception:…
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Hi team, A datepicker field, normally looked like below in JSON, where the "pattern" field represents the format:
{
  "name": "",
  "type": "INPUT",
  "binding": null,
  "validation": {
    "errorMessage": "",
    "required"…
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Hey there, im having a problem with IsRequired propertie: 1 - Through the management console I created a DocumentTemplate (X) where I define all the fields and properties such as IsRequired. 2- Using the API im building a…
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Hello, I'm using your .NET SDK, version 11.20. I have read here: https://www.onespan.com/blog/onespan-sign-release-1118-enforcing-signature-capture-signature-level?_ga=2.154275704.1343324496.1576399843-896096308.1544024362 that: In…
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Hello, What is the limit for the signer email field. When we are using email more than 50 characters, we are getting an error. Thanks, Nehme
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Guys, We've noticed on a few occasions that when you guys update your sandbox it almost always breaks our account that is tied to a Vault. Because of this it stops our workflow until the issue is resolved. Since we have more than one…
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Hey there! I have a transaction with ExpirationDate with 2 signers (with sign order) and are required Attachments. When Attachments are required the transaction does not automatically change status Complete, soo after all signers sign…
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Hi,

On the attached code, the template created always include myself as a signer. How can I stop this from happening?

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Hi,

I did set up in Data Retention for archived as 1 days. It was moving to archived folder but i am not getting any callback notification for Transaction_Archived.
will I get notification or I should mark the status as…

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Using the code below I only get 1 package back, but I can tell I should be getting multiple packages with multiple senders based on the date range.  Can someone please tell me what I'm doing wrong?  I don't see it?  Thx…

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In my MVC code project testing creating a Package I am trying to add a .WithSignatureStyle and  .WithSignatureType. and the SDK says it does not have a definition of neither one in the builder.
The issue is that the signature…

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Until recently this worked with 1000 per page but NOW I had to do 250 to get it to work correctly, why?  I tried 500 and it failed just like 1000.  Are the OneSpan service side resources to consumed or what's going on that it…

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I am looking for a C# code that will allow me to to add a signer in an specific  page but the signing has to be optional. So when they sign the document it will be complete even though they forgot to sign in one page because it was…

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Running some test on QA now we are running on this issue. Can you share a light of what this could be?
Failed to communicate with the callback server. URL: https://ds-api-esignevents-dev.app.covius.com/Api/Event/Post Payload: {"…

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When I create a package from a PDF document and combine the EnableExtraction() calls to extract form field positions, and I add an .WithInjectedField() clause, I do not get any data injected in the static fields. I now have to do it in 2…
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When I'm adding a drop list field, I'm getting error: error.validation.field.ListWithInvalidDefaultValue Here is the code
fieldBuilder = FieldBuilder.DropList();
                            foreach (OptionValue optionValue in…
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We use anchor text for placement of our signature anchors. Are you allowed to use the same anchor text for multiple signature anchors, or does each place you want an e-Signature need a unique anchor text? Right now it appears when using…
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I have a couple of questions regarding this unauthorized access page. The error on this page is saying "your session may have expired". When accessing the designer in our iframe in Safari, we are seeing this eSignLive unauthorized access…
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Hi! I am having trouble when placing the signature tab location. Here is my code Signature signHere = SignatureBuilder .SignatureFor(signer.Email) .OnPage(Convert.ToInt32(pageNumber) - 1) .AtPosition(45, 424) …
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Hi, Is it possible to add a signature to a document that has already been signed? Example. Document has one signing block. Person A has signed. Person B is now added to the package and also needs to sign the document Person A just signed…
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Error message: Could not create a new package. Exception: Object reference not set to an instance of an object. at Silanis.ESL.SDK.Services.PackageService.CreatePackage(Package package) at Silanis.ESL.SDK.EslClient.CreatePackage…
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Dear All, I am getting the below error on the page loading iFrame in Safari browser: Refused to display 'https://apps.e-signlive.ca/login?destination=/packages/UDZV56Wee-QC8OWLQp7oOXbD8_M=/sign' in a frame because it set 'X-Frame-Options…