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Dear All, I am getting the below error on the page loading iFrame in Safari browser: Refused to display 'https://apps.e-signlive.ca/login?destination=/packages/UDZV56Wee-QC8OWLQp7oOXbD8_M=/sign' in a frame because it set 'X-Frame-Options…
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Hello, How I can capture the decline reason, if the user decline to sign the package. Thanks, Nehme
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Good Afternoon, i am currently in the process of updating one of our Applications to include ADA functionality. This application is pointed at the cloud implementation. my test is going against https://sandbox.e-signlive.com The…
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Hello, I have a form to be signed, inside this form there are 5 signatures for same person or email, can I have one of these signature and keep the other signatures active. Thanks, Nehme
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Good Morning, I am currently in the process of making modifications to exsiting signing ceremonies in order to use the WithAda() Flag and make the documents readable by software such as the JAWS reader. In the process of converting these…
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We have a need to create a transaction entirely programmatically without displaying any type of UI. To my knowledge this is possible through the use of templates. But as far as I can ascertain, templates needed to be created by hand in…
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Hello, I download the tool to migrate the accounts from sandbox to production server. The tool working fine but when migrating all the templates, the sandbox watermark still showing. Kindly, advice how this water mark can be removed in…
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Hello, I have a document that requires signatures from multiple signers. ALL signers have to sign the document. After the last signer signs the document, I need to update a single "effective date" area in the document with the LAST…
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Hello, I inject a CheckBox with 'X', while signing, getting this message 'Form is inComplete'. Please provide help about this issue. Thanks
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I have this code as was suggested by OneSpan for retrieving "GetUpdatedPackagesWithinDateRange" but I am getting an error on this line. Page completed_packages = eslClient.PackageService.GetUpdatedPackagesWithinDateRange…
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Our client is receiving the above error message when trying to send a package. We are not creating and sending a CustomID, so not sure what the problem is. They only receive this error periodically. Here is the log file error: 02/28/2019…
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Hello, We have a workflow, where we need to auto sign and fill a text field, without editing the package. Is there a way to do this using .NET?
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Hello, get the below error while create a new package one step. *** System Error Occurred *** Could not create a new package one step. Exception: The remote server returned an error: (500) Internal Server Error. HTTP POST on URI https:/…
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I have inherited a small (and incomplete) application from a former developer at my company that uses v11.5 of the .Net SDK to manage senders for our account. Recently we used the app to delete a sender via a call to AccountService…
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Hello, We have a workflow where we wish to print a 'name' and the 'date' on the completed document after all signatories have signed. Is there a way to accomplish this preferably using the .NET SDK. Thanks Ranga
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Is it possible to get the 'locked' status of a signer by using GetSigningStatus(). Currently, the returned status is 'pending', even though the user was locked. I'm aware there's a callback that can be used, but using GetSigningStatus()…
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Hey team, We are using Text Anchor feature to extract fields. But there was one field that doesn't get the right position and show up at left-top corner of the page. Our .NET SDK version is 11.0, during package creation, we didn't…
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What is the recommended way to update a package to use the new filled document? Should I delete the package and create another one. I'm trying to update a package but the document inside is never updated and stay the same as when first…
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Hi, We have tried to remove the default consent form using the following snippet eslClient.PackageService.DeleteDocument(packageId, "default-consent"); But the electronic disclosure still shows up and our signable PDF is not shown. …
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Hi, When below line is called, it returns a list of all signers including the sender as one of the signers. IList signers = eslClient.GetPackage(new PackageId("")).Signers; This is the case even though the sender has no…
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Use the .NET sample code https://developer.esignlive.com/guides/feature-guides/document-extraction/ to generate eSign. The field name is [Client1.Capture1] with field type is 'Signature' in PDF file. But get error message Silanis.ESL.SDK…
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HI All , I have default consent document and three accept only documents and last one include sign. I would like user can't move next document without accept it. (like as default consent document).As far as I know there might be only one…
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Hi, I am trying to create a document with editable field which user will fill it out. But I cant find how to do it. I have a template pdf which has form fields and injecting Fields with same as pdf form field names.It is working fine but…
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Hello, Is there a way to update package builder after package is build? There's no method found in the SDK. Please advise. Thanks so much.
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Hi Team, Could you please help us in getting the .NET SDK code to create a Notary enabled transaction and adding the associated fields like Notary seal, Notary expiry and other Notary-related fields. This request is from Otis-Elevator. …