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Hello,

We are trying to sign document using API api/packages/{packageId}/documents/signed_documents and passing "handdrawn" string in request body.

We are using CAPTURE subtype while creating package as our…

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I have seen the example of GetCompletedPackagesWithinDateRangeExample.cs in github from the following link
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Hi, As per my requirement, I need to provide 2 different capture tag for same person. One for full signature and another for "Paraph sign" (Small sign which contains only initial) Right now I am using below signature tag for one sign: esl…
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Hello, What is the value I will use to inject the text for a radio button inside a document in esignlive. Thanks, Nehme
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Hi,

 

I am working on a scenario where I need to send a package for eSign on behalf of a sender from an "account" different from that of the Sender.

Each package could have different sender or I…

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Hi,

I am trying to retrieve the signer authentication token to build the SignInUrl to be used in Iframe in our application, which we are working on. 

I am trying to use the approach of creating…

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Is there an example of how to have an iframe appear in the C# application?  I want to create a transaction and then display it for the sender in an iframe to finish the process

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I am playing around with asking signers to answer questions before signing the application to add some fraud mitigation. I added the following: var packageBuilder = PackageBuilder.NewPackageNamed(signingPackage.Name) …
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If I create a package with a signer that is assigned no signing blocks, that singer's status is SIGNER_COMPLETE. This is good, as it lets me know that signer is a reviewer and has nothing that needs to be signed.

But if I…

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Does eSignLive has the capability to enable "Wet" signature when creating a package ? If yes, is it configurable at the signer level, document level, or package level ? Thanks
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We are facing issue with the TextAnchor visibility issue in the PDF’s on Signing Date field. We are using eSignLive API to add tags and signers and sending the request in JSON format. In below example of request json sent to eSignLive…
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Hi Duo, From last two days we are facing issue while first signer complete the signing. The continue button on eSignLive top menu which was redirection to our portal for further signing process is not visible. We don’t see the Continue…
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Hello,

We used to see the Navigator option while signing the document but now it is now showing in SandBox!!

 

Thanks

Nehme

 

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contract is a class with accessible properties that have been populated by this point and is a parameter being passed into the call here.

All the text anchors have been verified in the starting doc...

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We are using subaccounts and I want to see what senders have rights in the main account and each subaccount.  Any suggestions on the API call to use?  I have access to the sender API keys and unique IDs if that helps.

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Hi, I'm having issues setting the expiration date to null. These are the functions I'm calling: EslClient eslClient = getEslClient(companyId); PackageId pkgId = new PackageId(packageId); DocumentPackage dp = eslClient.GetPackage(pkgId);…
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HI everyone during my integration I got stuck with this error> I wanted to create a package upload a file and add signatories.
{
  "messageKey": "error.validation.package.wrongNumberOfFiles",
  "technical": "Number of uploaded files…
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It appears that all the links withing PDF document become inactive once document went trough a signing process. i have tried 2 cases and none worked. 1. Created PDF doc with link to a web page. 2. Inserted a link to a existing PDF using…
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Hello, I was testing to create a package under sandbox mode. However, the package was not created, and an error was thrown instead. The exception message was: $exception {"Could not create a new package. Exception: Object reference not…
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Hi, I've come across a situation where a signers signing status for a particular document does not get updated when the document is declined. It can be reproduced as follows: 1. Create a package with 1 document and 1 signer. 2. Enter the…
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We receive the following error message if the package is signed by the one individual and not the other when we do a check status call. Could not get signing status. Exception: The remote server returned an error: (404) Not Found. HTTP…
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We have a requirement to merge the singed document to create a report. for that we need to extract few pages of the Signed doucment. But we could see that the signed document is password protected for extraction. What is the password…
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I just discovered that someone in our Company is downloading the Document, printing it and having the Officer manually sign the Document rather than using the Web Site to Sign a Document. Yes. She created much unnecessary work for…
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Hello Support Team,

We are using designer view for e-signing the documents. 
here, we passing multiple signers for document(s).

We found one issue here is that, if we pass 4 signers for 1 document at that…

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Sender sdr = new Sender();
AccountService accountService = new AccountService();
sdr = accountService.GetSender("##########");

Trying to instantiate accountService causes CS1729 'AccountService' does not contain…