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Is it possible to get the 'locked' status of a signer by using GetSigningStatus(). Currently, the returned status is 'pending', even though the user was locked. I'm aware there's a callback that can be used, but using GetSigningStatus()…
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Hello, We have a workflow where we wish to print a 'name' and the 'date' on the completed document after all signatories have signed. Is there a way to accomplish this preferably using the .NET SDK. Thanks Ranga
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I have inherited a small (and incomplete) application from a former developer at my company that uses v11.5 of the .Net SDK to manage senders for our account. Recently we used the app to delete a sender via a call to AccountService…
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Hello, get the below error while create a new package one step. *** System Error Occurred *** Could not create a new package one step. Exception: The remote server returned an error: (500) Internal Server Error. HTTP POST on URI https:/…
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Hello, We have a workflow, where we need to auto sign and fill a text field, without editing the package. Is there a way to do this using .NET?
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Our client is receiving the above error message when trying to send a package. We are not creating and sending a CustomID, so not sure what the problem is. They only receive this error periodically. Here is the log file error: 02/28/2019…
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I have this code as was suggested by OneSpan for retrieving "GetUpdatedPackagesWithinDateRange" but I am getting an error on this line. Page completed_packages = eslClient.PackageService.GetUpdatedPackagesWithinDateRange…
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Hello, I inject a CheckBox with 'X', while signing, getting this message 'Form is inComplete'. Please provide help about this issue. Thanks
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Hello, I have a document that requires signatures from multiple signers. ALL signers have to sign the document. After the last signer signs the document, I need to update a single "effective date" area in the document with the LAST…
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Hello, I download the tool to migrate the accounts from sandbox to production server. The tool working fine but when migrating all the templates, the sandbox watermark still showing. Kindly, advice how this water mark can be removed in…
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We have a need to create a transaction entirely programmatically without displaying any type of UI. To my knowledge this is possible through the use of templates. But as far as I can ascertain, templates needed to be created by hand in…
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Good Morning, I am currently in the process of making modifications to exsiting signing ceremonies in order to use the WithAda() Flag and make the documents readable by software such as the JAWS reader. In the process of converting these…
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Hello, I have a form to be signed, inside this form there are 5 signatures for same person or email, can I have one of these signature and keep the other signatures active. Thanks, Nehme
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Good Afternoon, i am currently in the process of updating one of our Applications to include ADA functionality. This application is pointed at the cloud implementation. my test is going against https://sandbox.e-signlive.com The…
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Hello, How I can capture the decline reason, if the user decline to sign the package. Thanks, Nehme
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Dear All, I am getting the below error on the page loading iFrame in Safari browser: Refused to display 'https://apps.e-signlive.ca/login?destination=/packages/UDZV56Wee-QC8OWLQp7oOXbD8_M=/sign' in a frame because it set 'X-Frame-Options…
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Hello, Our use case: we have to use different consent documents in different cases. The issue: We are using information from
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Hello, I want to check if we can hide the status bar, while signing. Please check the attached image. Thanks, Nehme
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Hi. I have just started working with the API and the .NET SDK, because I wasn't able to add another signer from the sandbox WEB UI to a recently created transaction. This just occurs when one or more of the recipients have already signed…
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In our code, we are using the change signer feature. .CanChangeSigner() Once a new signer is assigned, the eSL server generates random signer ID. How can we get the signerID using .net to get the signing status of this signer. Please…
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We have a requirement to merge the singed document to create a report. for that we need to extract few pages of the Signed doucment. But we could see that the signed document is password protected for extraction. What is the password…
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Hi Duo, From last two days we are facing issue while first signer complete the signing. The continue button on eSignLive top menu which was redirection to our portal for further signing process is not visible. We don’t see the Continue…
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Hi , I'm getting this error only on my TEST server , works fine on my local machine. Could you please advise ? Database Exception Could not create a new package. Exception: Object reference not set to an instance of an object.System…
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Hello, I'm trying to change a signer using .Net API's as below. The code runs perfectly but not sure if the change happened at eSignLive side or not.When the new signer try to access the document he gets an unexpected error. Can you…
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Hello, I am getting this error while generating the signing URL: Could not sign documents. Exception: The remote server returned an error: (500) Internal Server Error. HTTP POST on URI https://apps.e-signlive.ca/api/packages/-XN…