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If I update an existing package to SENT am I able to add any new documents to the package? Can I can update the package status to ACTIVE or some other status, add the document and then update status again to SENT?
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Hello! I seem to be getting a 500 when I try to upload a new document. I am not exactly sure what is going wrong; I attached my settings below, and this is the generated HTTP snippet by Postman
POST /api/packages…
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Its possible append document to existing package using application/json content type and base64 coded pdf?

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I'm receiving a 500 error when I upload a document to /packages with the following roles and approvals. Any idea where the error could be coming from? Here's the request detail:
POST https://sandbox.esignlive.com/api/packages

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Hi! I am not able to create new documents using post method from NodeJs server, please find the request and response below
  domain: null,
  _events: { end: [Function: bound _clearTimeout] },
  _eventsCount: 1,
  _maxListeners:…
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Hi, Can we upload editable PDF for eSign? I am currently getting an error when doing so? Or is there an option to auto flatten in OneSpan? Thanks. Srini.
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Hi,

Is there any documentation on how to upload multiple documents using the ONESPAN SIGN API, currently trying to use POST /api/packages/{packageId}/documents, however second document doesn´t get uploaded.

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Hi,

in our IT-system(SAP) we have the PDFs, that  we want to send to OneSpan, stored in a table in binary format.

Since we don't have the actual file... how can I implement an example in Postman? …

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Hi, I am attempting to create a package with multiple documents using the "files[]" multipart form field, but I always get back this message: { "messageKey": "error.validation.package.wrongNumberOfFiles", "technical": "Number of…
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Hi, In the JSON retrieved for a Package is there a way to figure out Who (Role/Email) has delegated to Who (Role/Email). After delegation we get the ROLE_REASSIGN event. { "@class": "com.silanis.esl.packages.event…
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Guys, I have a few redirects that I am trying that are not working and would love to know where I'm going wrong. 1. I've set the handover and complete event to force the redirect of a user when completing a package and it doesn't seem to…
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Hi Is there a limit on the number for senders for 1. a US PROD account . 2. a US Sandbox account Regards Mario
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I was wondering if there is any way to pull more than 100 completed packages for each sender for a given day. I have one sender that completes more than 100 packages a day and the completion report only shows up to 100 per sender,…

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Hi,

We are trying to automate the app shielding process in our CI platform by using the REST API.

The API method https://cp.onespan.com/public_api/v1/rasp/bind_package takes a file as a parameter but on use it…

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Guys, We are looking at this page for creating the Auth token for a user. https://docs.esignlive.com/content/c_integrator_s_guide/rest_api/authentication_tokens.htm?Highlight=user%20authentication#Create We have to do a POST request to…
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Hello Folks We have a requirement to authenticate the callback requests using a system user before we can process the callback. Apart from the callback key solution where we would have to combine username/password encrypted string, is…
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Hi I'm getting this error but not sure how to debug it. Is there a way to know which user it is referring to? Req: {"sender":{"email":"[email protected]"},"settings":{"ceremony":{"events":{"complete":{"dialog":true,"redirect":"https://www…
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I'm trying to figure out how I can identify which signer has signed when I receive signer_complete event. 

It sends:

{"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"SIGNER_COMPLETE",…

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Hi.
I have a requirement that after the package has been created, the user has changed its mobile number and the system has to send the SMS to this new mobile number.

In order to do that there is a way to…

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We are having issues using the API key to archive messages.  We are getting a 403 error. 

I removed the URL/and package number, but you can see the error below.

com.silanis.esl…

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Hi, We are trying to use the REST API for creating packages, documents etc and currently we are using the API key in the request header to send the requests. However, we are not sure if we need to use the Authentication Token while…
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Are there any known issues with using both methods of extraction in the same document?

The following package has been created in the sandbox: zc1pssVwepH2BDjC0-lDlbuNzD8=

The last document in the package…

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Hey guys.

 

I'm developing a connector with Digibee as listener of the Callback Event Trigger, although event after providing the API Key in the Callback Key field, the Callback event is getting 401 Unauthorized…

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Guys - We are looking at enabling KBA into our custom system. I've found the link here that talks about setting up a user and I just wanted to be sure that this can be done on first time package creation and that I do not have to create…
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I have a client who is using REST API to create package. They were able to create a package with one signature, but they got error 500 when adding 3 signatures. Payload: `{ "name":"TEST 32.pdf", "approvals":[ { "signed":null, …