Topic Replies Freshness Views Users
Normal topic

I would like to be able to save a 'role' type attribute against a group signer - for example 'Insurance Agent'. I find when I save a signer of type group, the customId attribute is not returned when I request the package. Is there an…

Normal topic

I was able to sign a document when a signer is assigned to a signbox using API.
But the same users sign is not possible when the singer belongs to a group.

is there any restriction to sign via APIs for groups?

Normal topic
if i create 5 packages with 5 templates can i group together and send it as a single email to customer for signing
Normal topic
In our document package, there is a questionnaire. There are two checkbox (Yes, No) after each question. I can put a checkbox there, but how can I make it mandatory, saying the user has to select either Yes or No?
Normal topic

Hello,

I have successfully tested the hand-drawn signature value via the REST API. However, I have noticed some differences in the user experience when using a base64 string directly derived from a hand-drawn value compared to…

Normal topic

I have attached my JSON code.

I need OneSpan to redirect to a success link if possible after signing. I did some searching and found that instead it would be a button to go to the success page but a redirect is preferred.

Normal topic

Guys,

I am creating a package with a notary that will have multiple signers. 

I noticed that if I include a handover, once signer one has finished signing, the pop up comes up giving that user to exit or…

Normal topic
I am also finding it difficult to set the correct href. When I use the example 'www.google.com' when the button is clicked it has a query string attached. When I use a my own url urlencoded spaces are inserted or it redirects to esignLive…
Normal topic
Has anyone noticed problems with the handover URL and hash location strategy routing? If so, have you found a workaround? When setting the handover url to something like "https://www.mydomain.com/#esign", we are seeing…
Normal topic
Hi Can the handover URL be set at the account level. Thanks Mario
Normal topic
We have an application that opens an overlay that contains the iframe for esigning (this is all happens in React SPA app). From what I can tell the handOver url will only redirect within the iframe containing esign. Is there…
Hot topic

Hello,

 

Since yesterday, when we try to create a new package in Sandbox US1 using Java, we get this errors:

javax.net.ssl.SSLHandshakeException: Received fatal…

Normal topic
I need some help figuring out how to auto-populate fields in our documents (i.e. fields that auto-fill upon signature). So, I've been able to add an auto-populating date field to one of our documents using this JSON: …
Normal topic

When using attached javascript code to create and upload document 1 step below error is thrown:
 

{ "messageKey":"error.validation.documentPreVerifyInvalidResponseNumberError", "parameters":{   &nbsp…

Normal topic

Hi, I am unable to create a package with the JAVA sdk for the attached document. I am getting an eslServerException with a technical message 

 

{"message":"Unexpected error. We apologize for any…

Normal topic
Hi I am unable to hide the confirm button. The button is disabled, but I cannot hide it. package id on sandbox is VAV3tvWNJYyaz3FNxTta4q3IuXI= See the attached screenshot Regards Mario
Normal topic
Hi Is there a way to hide the Exit Document button? Can it be done at the account level? When I am creating a package, I am setting the HandOver (href, title, text ) object . Will the hiding it at the account level , override this…
Normal topic
When I open document in designer mode to add fields, My name (account holder name) is listed in signers select box. But I don't want my name in default. Is there any way to hide my name (Account holder name) from signers list, I am using…
Normal topic
How can I disable the pop up dialog after signing completed? I'm checking this documentation for package level settings: https://docs.esignlive.com/content/c_integrator_s_guide/sdk/k_customization/customizing_the_signing_cermony.htm…
Normal topic
Our integration has the browser embedded within our app, and with it we have a fairly stripped-down look in the header area of the signing session. We would like to finish our signing with these 2 extra things I can't figure out: 1…
Normal topic
In the signing ceremony, How can the language button be hidden . can it be done via the REST API
Normal topic

How can i hide more actions dropdown located in navbar right? I need to send some particular property in settings.ceremony when create a package?

(here in screenshot says: "Mas acciones", which in english means More Actions)<…

Normal topic

We are testing the new signing experience and have noticed that we see the account owner in the list of signers when trying to switch. I am using the standard option that we use for the old signing experience but it doesn't appear to…

Normal topic

Hi  Team,

 

I need to create a package with an existing unique id (custom id)

while creating a package,

ex for package payload

{

   ----------

Normal topic
Hi https://developer.esignlive.com/forums/topic/kba-failure-max-tries-not-being-enforced-signers-never-get-locked/ Is the signer locked out for all packages or only one package he failed to answer the questions for? How can I unlock a…