Pour télécharger l'exemple complet de code, consultez notre site Partage de code.

Si un signataire refuse de signer ses documents, il sera invité à en donner le motif. Ces raisons peuvent être récupérées. La rubrique suivante décrit comment procéder.

Pour récupérer les motifs de refus, vous devrez d'abord créer un objet PackageID pour votre transaction. Une fois que vous aurez votre objet PackageID, vous ferez appel à votre client OneSpan Sign pour récupérer ces raisons, en utilisant l'objet PackageID comme paramètre. Le code suivant permet d'effectuer ce qui suit :

EslClient client = new EslClient(key, url);
		
PackageId packageId = new PackageId("VMvbq5C0BIQaxCtG_8LlppDdj08=");		
DocumentPackage documentPackage = client.getPackage(packageId);
		
List<Message> messages = client.getPackage(packageId).getMessages();
System.out.println(documentPackage.getStatus().toString() + " reason : " + messages.get(0).getContent());

Résultats

Voici un exemple de ce que vous pouvez vous attendre à voir une fois que vous aurez exécuté votre code.

Capture

Pour télécharger l'exemple complet de code, consultez notre site Partage de code.

Si un signataire refuse de signer ses documents, il sera invité à en donner le motif. Ces raisons peuvent être récupérées. La rubrique suivante décrit comment procéder.

Pour récupérer les motifs de refus, vous devrez d'abord créer un objet PackageID pour votre transaction. Une fois que vous aurez votre objet PackageID, vous ferez appel à votre client OneSpan Sign pour récupérer ces raisons, en utilisant l'objet PackageID comme paramètre. Le code suivant permet d'effectuer ce qui suit :

EslClient client = new EslClient(key, url);
		
PackageId packageId = new PackageId("VMvbq5C0BIQaxCtG_8LlppDdj08=");
		
DocumentPackage documentPackage = client.GetPackage(packageId);
IList<Message> messages = client.GetPackage(packageId).Messages;
		
Debug.WriteLine(documentPackage.Status.ToString() + " reason : " + messages[0].Content);

Résultats

Voici un exemple de ce que vous pouvez vous attendre à voir une fois que vous aurez exécuté votre code.

Capture

Pour télécharger l'exemple complet de code, consultez notre site Partage de code.

Si un signataire refuse de signer ses documents, il sera invité à en donner le motif. Ces raisons peuvent être récupérées. La rubrique suivante décrit comment procéder.

Pour récupérer les messages refusés, vous devez d'abord récupérer le paquet JSON. Ensuite, vous pouvez récupérer les messages à partir de la clé « messages » de l'objet JSONresponse.

Requête HTTP

GET /api/packages/{packageId}

En-têtes HTTP

Accept: application/json
Content-Type: application/json
Authorization: Basic api_key

Données utiles de la réponse

{
  "status": "OPTED_OUT",
  "roles": [
    {
      "id": "TE4gJQuFqNE5",
      "data": null,
      "emailMessage": {
        "content": ""
      },
      "locked": false,
      "reassign": false,
      "specialTypes": [],
      "attachmentRequirements": [],
      "type": "SENDER",
      "index": 0,
      "signers": [
        {
          "group": null,
          "language": "en",
          "signature": {
            "handdrawn": "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",
            "textual": null
          },
          "id": "ZQI8k6faVoM8",
          "data": null,
          "title": null,
          "auth": {
            "scheme": "NONE",
            "challenges": []
          },
          "updated": "2018-05-02T15:55:42Z",
          "external": null,
          "knowledgeBasedAuthentication": null,
          "email": "[email protected]",
          "firstName": "Haris",
          "lastName": "Haidary",
          "phone": "",
          "professionalIdentityFields": [],
          "userCustomFields": [],
          "company": "eSignLive",
          "delivery": {
            "download": true,
            "email": true,
            "provider": false
          },
          "address": null,
          "created": "2018-05-02T15:55:42Z",
          "name": "",
          "specialTypes": []
        }
      ],
      "name": "Owner"
    },
    {
      "id": "bf5ed1f3-54dc-4231-8548-e01878cda700",
      "data": null,
      "emailMessage": {
        "content": ""
      },
      "locked": false,
      "reassign": false,
      "specialTypes": [],
      "attachmentRequirements": [],
      "type": "SIGNER",
      "index": 0,
      "signers": [
        {
          "group": null,
          "language": "en",
          "signature": null,
          "id": "a8e907ec-9472-4cb9-812a-efe5af88ed1b",
          "data": null,
          "title": "",
          "auth": {
            "scheme": "NONE",
            "challenges": []
          },
          "updated": "2018-05-02T15:56:02Z",
          "external": null,
          "knowledgeBasedAuthentication": null,
          "email": "[email protected]",
          "firstName": "john",
          "lastName": "smith",
          "phone": "",
          "professionalIdentityFields": [],
          "userCustomFields": [],
          "company": "",
          "delivery": {
            "download": false,
            "email": false,
            "provider": false
          },
          "address": null,
          "created": "2018-05-02T15:56:03Z",
          "name": "",
          "specialTypes": []
        }
      ],
      "name": "Signer1"
    },
    {
      "id": "b85551ee-6788-4468-9943-947a24b53d1e",
      "data": null,
      "emailMessage": {
        "content": ""
      },
      "locked": false,
      "reassign": false,
      "specialTypes": [],
      "attachmentRequirements": [],
      "type": "SIGNER",
      "index": 0,
      "signers": [
        {
          "group": null,
          "language": "en",
          "signature": null,
          "id": "530d4aa6-dc40-430f-a797-67ce030bd632",
          "data": null,
          "title": "",
          "auth": {
            "scheme": "NONE",
            "challenges": []
          },
          "updated": "2018-05-02T15:56:12Z",
          "external": null,
          "knowledgeBasedAuthentication": null,
          "email": "[email protected]",
          "firstName": "John",
          "lastName": "Smith",
          "phone": "",
          "professionalIdentityFields": [],
          "userCustomFields": [],
          "company": "",
          "delivery": {
            "download": false,
            "email": false,
            "provider": false
          },
          "address": null,
          "created": "2018-05-02T15:56:12Z",
          "name": "",
          "specialTypes": []
        }
      ],
      "name": "Signer2"
    }
  ],
  "description": "",
  "language": "en",
  "id": "-_MOT5yMI3Cx3S7OWaFGkrXzOw8=",
  "data": {
    "senderVisible": false,
    "currentSignerProgress": {
      "documentsToConfirmCount": "0",
      "documentsConfirmedCount": "0",
      "approvalsToConfirmCount": "0",
      "approvalsConfirmedCount": "0",
      "documentsPartiallyCompletedCount": "0",
      "approvalsToSignNowCount": "0"
    },
    "overallProgress": {
      "documentsToCompleteCount": "3",
      "documentsCompletedCount": "1",
      "documentsToConfirmCount": "3",
      "documentsConfirmedCount": "1",
      "documentsPartiallyCompletedCount": "0"
    }
  },
  "autocomplete": true,
  "completed": null,
  "sender": {
    "status": "ACTIVE",
    "language": "en",
    "signature": {
      "handdrawn": "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",
      "textual": null
    },
    "id": "ZQI8k6faVoM8",
    "data": {
      "serviceCredentials": "{}",
      "showIntro": false
    },
    "account": {
      "id": "3vD0Dc9Fh7wQ",
      "data": null,
      "created": "2016-05-05T19:30:13Z",
      "logoAltTextKey": "",
      "updated": "2016-05-05T19:30:13Z",
      "company": {
        "id": "jVWmyg4cyis8",
        "data": null,
        "address": {
          "address1": null,
          "address2": null,
          "city": null,
          "country": null,
          "zipcode": null,
          "state": null
        },
        "name": "eSignLive"
      },
      "customFields": [
        {
          "required": false,
          "id": "Department",
          "data": null,
          "translations": [
            {
              "description": "GSA Division information",
              "language": "en",
              "id": "",
              "data": null,
              "name": "Department"
            }
          ],
          "value": "",
          "name": ""
        }
      ],
      "licenses": [
        {
          "status": "ACTIVE",
          "created": "2016-05-05T19:30:13Z",
          "paidUntil": "2020-05-05T00:00:00Z",
          "plan": {
            "group": "",
            "description": "E-Sign Hundreds of Documents with Unlimited Signers",
            "id": "sandbox",
            "data": null,
            "quotas": [
              {
                "cycle": null,
                "scope": "ACCOUNT",
                "limit": 100,
                "target": "SENDER"
              },
              {
                "cycle": null,
                "scope": "SENDER",
                "limit": 500,
                "target": "DOCUMENT"
              },
              {
                "cycle": null,
                "scope": "SENDER",
                "limit": 500,
                "target": "STORAGE"
              }
            ],
            "cycle": "YEAR",
            "contract": "YEAR",
            "freeCycles": null,
            "features": null,
            "original": null,
            "price": {
              "amount": 0,
              "currency": {
                "id": "USD",
                "data": null,
                "name": "US Dollar"
              }
            },
            "name": "Sandbox"
          },
          "transactions": []
        }
      ],
      "logoUrl": "",
      "providers": null,
      "owner": "ZQI8k6faVoM8",
      "name": "Haris Haidary"
    },
    "title": null,
    "updated": "2016-05-05T19:30:13Z",
    "external": null,
    "locked": null,
    "email": "[email protected]",
    "firstName": "Haris",
    "lastName": "Haidary",
    "memberships": [],
    "phone": "+1 201-555-5555",
    "professionalIdentityFields": [],
    "userCustomFields": [
      {
        "id": "policy_number_id",
        "data": null,
        "translations": [],
        "value": "",
        "name": ""
      }
    ],
    "activated": null,
    "company": "eSignLive",
    "type": "MANAGER",
    "address": {
      "address1": "",
      "address2": "",
      "city": "",
      "country": "",
      "zipcode": "",
      "state": ""
    },
    "created": "2016-05-05T19:30:13Z",
    "name": "",
    "specialTypes": [],
    "hasDelegates": false
  },
  "documents": [
    {
      "status": "",
      "description": "Must be accepted and agreed to before starting the signing process.",
      "id": "default-consent",
      "data": {
        "ese_document_texttag_extract_needed": "false"
      },
      "approvals": [
        {
          "id": "d1f0b072-14b0-4bd8-8f0a-fcb53c38a4d7",
          "role": "bf5ed1f3-54dc-4231-8548-e01878cda700",
          "data": null,
          "signed": "2018-05-02T15:57:20Z",
          "accepted": "2018-05-02T15:57:20Z",
          "fields": [],
          "name": ""
        },
        {
          "id": "0d48f338-942c-4373-8b62-e6f4ed3e400b",
          "role": "b85551ee-6788-4468-9943-947a24b53d1e",
          "data": null,
          "signed": "2018-05-02T16:05:01Z",
          "accepted": "2018-05-02T16:05:01Z",
          "fields": [],
          "name": ""
        }
      ],
      "pages": [
        {
          "id": "",
          "top": 0,
          "height": 1030,
          "width": 796,
          "left": 0,
          "version": 0,
          "index": 0
        },
        {
          "id": "",
          "top": 0,
          "height": 1030,
          "width": 796,
          "left": 0,
          "version": 0,
          "index": 1
        }
      ],
      "external": null,
      "extract": false,
      "signedHash": null,
      "extractionTypes": [],
      "tagged": false,
      "signerVerificationToken": null,
      "index": 0,
      "fields": [],
      "name": "Electronic Disclosures and Signatures Consent",
      "size": 0
    },
    {
      "status": "",
      "description": "",
      "id": "01ea8c42e0443900006fd1ca13dd813764de134e379f9187",
      "data": {
        "ese_document_texttag_autofielddateformat": "yyyy-MM-dd HH:mm:ss 'GMT'",
        "ese_document_texttag_json_0": "[]",
        "ese_document_texttag_extract_needed": "true",
        "ese_document_texttag_handled_roles": "[]"
      },
      "approvals": [
        {
          "id": "ufcu7BEkPhQ7",
          "role": "bf5ed1f3-54dc-4231-8548-e01878cda700",
          "data": null,
          "signed": null,
          "accepted": null,
          "fields": [
            {
              "binding": null,
              "validation": null,
              "id": "NEUF14vd6uQP",
              "page": 0,
              "data": null,
              "subtype": "FULLNAME",
              "top": 220,
              "height": 37,
              "extractAnchor": null,
              "extract": false,
              "width": 165,
              "left": 315,
              "type": "SIGNATURE",
              "value": "",
              "name": ""
            }
          ],
          "name": ""
        },
        {
          "id": "m6X4vXnEnu0S",
          "role": "b85551ee-6788-4468-9943-947a24b53d1e",
          "data": null,
          "signed": null,
          "accepted": null,
          "fields": [
            {
              "binding": null,
              "validation": null,
              "id": "R8NmG0RgXGIU",
              "page": 0,
              "data": null,
              "subtype": "FULLNAME",
              "top": 267,
              "height": 37,
              "extractAnchor": null,
              "extract": false,
              "width": 165,
              "left": 315,
              "type": "SIGNATURE",
              "value": "",
              "name": ""
            }
          ],
          "name": ""
        }
      ],
      "pages": [
        {
          "id": "",
          "top": 0,
          "height": 1030,
          "width": 796,
          "left": 0,
          "version": 0,
          "index": 0
        }
      ],
      "external": null,
      "extract": true,
      "signedHash": null,
      "extractionTypes": [
        "TEXT_TAGS",
        "ACROFIELDS"
      ],
      "tagged": false,
      "signerVerificationToken": null,
      "index": 1,
      "fields": [],
      "name": "doc1",
      "size": 80054
    },
    {
      "status": "",
      "description": "",
      "id": "9fed8a66f25b2539bea003066148b56fccd67c7cd72c874a",
      "data": {
        "ese_document_texttag_autofielddateformat": "yyyy-MM-dd HH:mm:ss 'GMT'",
        "ese_document_texttag_json_0": "[]",
        "ese_document_texttag_extract_needed": "true",
        "ese_document_texttag_handled_roles": "[]"
      },
      "approvals": [
        {
          "id": "2e75dPZB1X0X",
          "role": "b85551ee-6788-4468-9943-947a24b53d1e",
          "data": null,
          "signed": null,
          "accepted": null,
          "fields": [
            {
              "binding": null,
              "validation": null,
              "id": "Yy9LGdjHwLEE",
              "page": 0,
              "data": null,
              "subtype": "FULLNAME",
              "top": 691,
              "height": 37,
              "extractAnchor": null,
              "extract": false,
              "width": 165,
              "left": 315,
              "type": "SIGNATURE",
              "value": "",
              "name": ""
            }
          ],
          "name": ""
        },
        {
          "id": "kj8n0eK5KV8T",
          "role": "bf5ed1f3-54dc-4231-8548-e01878cda700",
          "data": null,
          "signed": null,
          "accepted": null,
          "fields": [
            {
              "binding": null,
              "validation": null,
              "id": "7gY6IBFunFQI",
              "page": 0,
              "data": null,
              "subtype": "FULLNAME",
              "top": 737,
              "height": 37,
              "extractAnchor": null,
              "extract": false,
              "width": 165,
              "left": 315,
              "type": "SIGNATURE",
              "value": "",
              "name": ""
            }
          ],
          "name": ""
        }
      ],
      "pages": [
        {
          "id": "",
          "top": 0,
          "height": 1030,
          "width": 796,
          "left": 0,
          "version": 0,
          "index": 0
        }
      ],
      "external": null,
      "extract": true,
      "signedHash": null,
      "extractionTypes": [
        "TEXT_TAGS",
        "ACROFIELDS"
      ],
      "tagged": false,
      "signerVerificationToken": null,
      "index": 2,
      "fields": [],
      "name": "cleaning_contract",
      "size": 190472
    }
  ],
  "consent": "default-consent",
  "due": null,
  "emailMessage": "",
  "limits": null,
  "notarized": false,
  "notaryRoleId": null,
  "settings": {
    "ceremony": {
      "layout": {
        "header": {
          "breadcrumbs": true,
          "feedback": true,
          "globalActions": {
            "confirm": true,
            "download": true,
            "hideEvidenceSummary": true,
            "saveAsLayout": true
          },
          "globalNavigation": true,
          "sessionBar": true,
          "titleBar": null
        },
        "brandingBar": {
          "logo": {
            "link": "",
            "logoAltTextKey": "",
            "src": "branding"
          }
        },
        "footer": null,
        "iframe": false,
        "navigator": true
      },
      "extractTextTags": true,
      "extractAcroFields": true,
      "ada": false,
      "events": {
        "complete": {
          "redirect": "https://google.ca",
          "dialog": true
        }
      },
      "enforceCaptureSignature": false,
      "inPerson": false,
      "declineButton": true,
      "declineReasons": [],
      "disableDeclineOther": false,
      "disableDownloadForUncompletedPackage": false,
      "disableFirstInPersonAffidavit": false,
      "disableInPersonAffidavit": false,
      "disableOptOutOther": false,
      "disableSecondInPersonAffidavit": false,
      "documentToolbarOptions": null,
      "handOver": null,
      "hideCaptureText": false,
      "hideLanguageDropdown": false,
      "hidePackageOwnerInPerson": false,
      "hideWatermark": false,
      "maxAuthFailsAllowed": 3,
      "optOutButton": true,
      "optOutReasons": [],
      "style": null
    }
  },
  "signedDocumentDelivery": null,
  "trashed": false,
  "updated": "2018-05-04T19:13:21Z",
  "visibility": "ACCOUNT",
  "type": "PACKAGE",
  "created": "2018-05-02T15:55:42Z",
  "messages": [
    {
      "status": "NEW",
      "from": {
        "group": null,
        "language": "en",
        "signature": null,
        "id": "a8e907ec-9472-4cb9-812a-efe5af88ed1b",
        "data": null,
        "title": "",
        "auth": {
          "scheme": "NONE",
          "challenges": []
        },
        "updated": "2018-05-02T15:56:02Z",
        "external": null,
        "knowledgeBasedAuthentication": null,
        "email": "[email protected]",
        "firstName": "john",
        "lastName": "smith",
        "phone": "",
        "professionalIdentityFields": [],
        "userCustomFields": [],
        "company": "",
        "delivery": {
          "download": false,
          "email": false,
          "provider": false
        },
        "address": null,
        "created": "2018-05-02T15:56:03Z",
        "name": "",
        "specialTypes": []
      },
      "content": "I do not wish to sign electronically.",
      "created": "2018-05-04T19:13:22Z",
      "to": [],
      "documents": []
    }
  ],
  "name": "test",
  "bulkSendable": false
}

Résultats

Voici un exemple de ce que vous pouvez vous attendre à voir une fois que vous aurez exécuté votre code.

Capture

Pour télécharger l'exemple complet de code, consultez notre site Partage de code.

Si un signataire refuse de signer ses documents, il sera invité à en donner le motif. Ces raisons peuvent être récupérées. La rubrique suivante décrit comment procéder.

Pour récupérer les motifs de refus, vous devrez d'abord créer un objet PackageID pour votre transaction. Une fois que vous avez votre PackageID vous ferez appel à votre client OneSpan Sign pour récupérer ces raisons, en utilisant l'objet PackageID comme paramètre. Le code suivant permet d'effectuer ce qui suit :

ESignLiveSDK sdk = new ESignLiveSDK();
ESignLiveAPIObjects.Package_x pkg = sdk.getPackage(packageId);
if(pkg.messages == null || pkg.messages.size() == 0){
        throw new ESignLiveRESTAPIHelper.ESignLiveRestAPIHelperException('Error retrieve Optout And Declined Messages');
}
ESignLiveAPIObjects.Message message = pkg.messages.get(0);
System.Debug(pkg.status.name() + ' reason: ' + message.content);

Résultats

Voici un exemple de ce que vous pouvez vous attendre à voir une fois que vous aurez exécuté votre code.

Capture