186 results matched your search criteria
"messageKey": "error.validation.verifyDocument.couldNotBeFlattened"
Forum topic
OneSpan Sign
Hello, We are trying to sign document using API api/packages/{packageId}/documents/signed_documents and passing "handdrawn" string in request body.
Field Injection From Template
Forum topic
OneSpan Sign
Is there documentation on populating a template before signing when you are creating the transaction from a template? I only see documentation that is uploading a file from a PC rather than using a template that is already created.
Custom ID field
Forum topic
OneSpan Sign
When documents are signed via the application they are uploaded for storage, however some of the generic documents don't have a customer ID available.  Is there a way for the sender to be able to apply the customers ID onto specific forms as well include the customers ID within the evidence
Adding an signer after package is created
Forum topic
OneSpan Sign
Hi, Can we add an signer after the package is created and the document uploaded? We are looking at a use case where there are multiple signers and we want them added as required when they are ready to sign the document. I am looking to do this through REST API. Thanks. Srini.
Error creating package
Forum topic
OneSpan Sign
User is receiving error: 02/25/2019 08:35:41.00: Could not upload documents to package. Exception: The remote server returned an error: (400) Bad Request. HTTP POST on URI https://apps.esignlive.com/api/packages/fnoXU33p3SSUy7mp4T_D6zLeA4o=/documents.
Not Able to Extract the Signature Blocks
Forum topic
OneSpan Sign
Hi I am trying to CreatePackage and upload using Rest APIs. Below is my JSON String and attached is the PDF. This used to work in may 2017. Now the PDF file is getting flattened ignoring signature blocks. Are there any changes post may 2017 for JSON payout for CreatePackage and Upload.
Locked PDF?
Forum topic
OneSpan Sign
Our imaging team is complaining about the OneSpan documents that they are receiving: "Is there any way to disable the secure feature of Saleforce’s e-Signed documents?   
Multi-signer package fails to return EXPIRED status after expiry datetime
Forum topic
OneSpan Sign
We create a package where Primary and Secondary signers are both true We set the expiry datetime for 1 hour when we create the package We process the package, then send the uploaded documents to OneSpan to sign the documents.
layout updation by data of system
Forum topic
OneSpan Sign
Hi Team, We are able to successfully upload a single document while creating a package .
Replacing Notary workflow
Forum topic
OneSpan Sign
Guys, I know you guys have been improving things for the new signing experience and I wanted to circle around to see if this workflow has been improved. When we want to change notaries for a package do this workflow.