OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Package Status not correct
Forum topic
OneSpan Sign
I'm using sandbox.e-signlive.ca. On this platform I get this behaviour which in my mind is unexpected. I have created 3 packages. All 3 packages have 2 signers.
Field Setting to make input required
Forum topic
OneSpan Sign
Hi there. I'm trying to make a textfield required. I see that I can do this when I'm about to send a transaction (see screenshot).
Getting the error when we sent same package id after Optout for the Signer
Forum topic
OneSpan Sign
Hi, Currently we are getting the error when we sent the same Package ID where signer Opt Out and reinitiating the Signature. Please confirm whether this will accept the request or not. Thanks, Allanki
Signing with smart card
Forum topic
OneSpan Sign
Hi, when a smart card is used is the document also signed by a server certificate or something after all signers have signed? Also, how is non-repudiation retained when not using smart cards? Thanks, Jimmy
Removing Silanis Disclaimers from Emails
Forum topic
OneSpan Sign
There is a disclaimer at the base of the silanis E-Sign emails. Is there a good way to remove that via a flag in the API? Attached is an image. Thanks!
Empty firstname and lastname - create package
Forum topic
OneSpan Sign
We have a requirement to pass in empty firstname and lastname, The POST API returns an error when the firstname and/or lastname are blank. Can that restriction be removed?
Signing session expiry
Forum topic
OneSpan Sign
Hi Is there a way to expire a signing session via the REST api. When does the signing session expire by default. Are there any business rules for expiry ? Thanks Mario
Copy Template Tool Not Copying
Forum topic
OneSpan Sign
Hi, I am trying to use the OSS - Template and Layout Copy Tool to copy a template from my Sandbox test account to our Production account.  I enter the Source/Destination API keys and environments and hit Test Connection.  I am informed that all API keys are valid. 
Salesforce User with OneSpan User
Forum topic
OneSpan Sign
We're not using One Span Connector for Salesforce. We will use Apex SDK.
Position Extraction with 3rd party PDF not detecting signature field
Forum topic
OneSpan Sign
Hi, Is there any requirement on the PDF so that Position Extraction is captured by the REST API? The problem I'm having is that Im working with a 3rd party which delivers a PDF with Signature Fields in the PDF.