OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Moving packing to Trash and Restoring it back
Forum topic
OneSpan Sign
Hi, Can you please provide the URL and JSON payload for moving a package into TRASH and restoring it back (REST API). I tried different combinations but did not work. Thanks, Abhijit
Timezone Customization
Forum topic
OneSpan Sign
Hello eSignLive Team Has there been any recent changes to the API to support different time zones for signing date timestamp. Currently, we see GMT only. Appreciate your help. Thanks
Registering for package level call backs
Forum topic
OneSpan Sign
Can I include a package id in the callback registration API so that I can register for different types of events for different packages ? If so then can you please provide a JSON sample.
Obtain List of Placeholder within Template
Forum topic
OneSpan Sign
Can you point me to an example that takes an existing template and using the WS API I can get a list of place holder fields?   Thank you
Best Way to Place Fields for New Upload
Forum topic
OneSpan Sign
I have a document that is newly uploaded and created on the fly. What is the best way to place the signature fields within the PDF? Is this a separate REST API call?
session timeout for mobile signing/login
Forum topic
OneSpan Sign
by default, the session timeout for sender/signer is 30 minutes. it's working for desktop version, but it seems not working for mobile signing or sender login. is there any different setting other than default one?
Multiple Emails Post Signature
Forum topic
OneSpan Sign
Final requirement for the day. So I have two signers on my documents. I want the email afterward to get sent to three different addresses. Is there a good way to add a CC or additional email for follow-up?
emailMessage length limitation
Forum topic
OneSpan Sign
Hi  What is length limitation for emailMessage for both package level and signer level in on-prem version 11.25 via JAVA SDK call? Is it 4000 characters? Thanks Wendy
Document Extraction with Field Validation
Forum topic
OneSpan Sign
I'd like to upload a PDF with fields such as [Signer1.Fullname1.Textfield1] and require that it be formatted as ###-###-###-### where # can only be a number. How do I combine these two features - document extraction, and field validation?
How to add more than one files in a Package
Forum topic
OneSpan Sign
Hello, I am confused how to add more than one files in a Package with different signers. Is it possible in eSign to add more than one files in a Package and get each file status from eSign. Thanks