OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Thank You message disabled but still showing on mobile viewer
Forum topic
OneSpan Sign
We have the thank you dialog box for signing ceremony disabled for our signers, and it doesn't show up when you finish signing on a desktop. However the thank you messaging still shows when finished signing on a mobile device. Is there a way to hide this on the mobile UI as well?
REST API to retrieve a package
Forum topic
OneSpan Sign
Hi, I have looked at the REST API documentation (http://docs.e-signlive.com/mc/content/c_esignlive_integrator_s_guide/rest_api/packages.htm#) but it doesn't seem to have a REST API to retrieve a package from eSignLive say based on the package id Can you please confirm on this and suggest alternate
How to remove the electronic disclosure?
Forum topic
OneSpan Sign
Hi, We have tried to remove the default consent form using the following snippet eslClient.PackageService.DeleteDocument(packageId, "default-consent"); But the electronic disclosure still shows up and our signable PDF is not shown. We are using one of the small samples the works perfectly without t
Download documents during signing experience
Forum topic
OneSpan Sign
Guys, We've noticed that when we have a notarized package, the users are not able to download the documents until after they sign and confirm the document. When there is not a notary associated to a package, the user can download the documents at any point during the transaction. Is this intended?
Update Field Values
Forum topic
OneSpan Sign
Hello, Does anyone happen to have the sample code to update field values in bulk?
eSignature capture size increase
Forum topic
OneSpan Sign
Hi ALL • Can the font/size of text for the eSignature capture be changed? Currently when we test in the sandbox environment - i looks very tiny and difficult to read unless we zoom in - please let us know if anyone happen to increase the size of the eSigned signature. Thank you, Vemul
invisible signature
Forum topic
OneSpan Sign
i have created a signature for the owner in UI and map some label which is common for all signers to the owner. i need to update the signature of the owner to zero through code so that the signature will not be visible to other signers . How we can achieve this ?
weekly account owner report
Forum topic
OneSpan Sign
Can a customer pay for a customized report?  We want to change the current account owner weekly report to only show "False" AND to display ALL the "false" transaction not just in the past week. If this is possible who can provide me with a cost / timeline to create such a report.
Digital vs Electronic Signature
Forum topic
OneSpan Sign
Very new to this. One of our clients requires 'digital' vs 'electronic' signature - that is, the signer must have a PKI certificate and the private key of the user's certificate is used to create the signature.
Esigning process not translating to French
Forum topic
OneSpan Sign
Our OneSpan account is customer-facing and we support French speaking customers. Most of the signing process translates to French properly expect the 'Thank You' message attached.