OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Push Notification Configuration
Forum topic
OneSpan Cloud Authentication
Hello,
Error updating attachment status to Rejected
Forum topic
OneSpan Sign
I've been following this tutorial: https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/attachment-requirements
delegation REST Stopped Working
Forum topic
OneSpan Sign
I have code that follows which I have used to setup delegation for various users.  All of the sudden users no longer have delegated access and using the code reports it setup delegation but it doesn't work.  We have a main account where users are created, they are assigned rights in a s
Retrieving documents and fields
Forum topic
OneSpan Sign
Hi!  Do you know if I can retrieve the fields that I configure in the template layout? I know that we have available an evidence summary, but is possible to retrieve this fields by an API service? Not as a pdf but as metadata.  Thanks for your help!!!  
Capture Signature
Forum topic
OneSpan Sign
Hello how are you? would it be possible via API to call this screen to capture the signature? I have an application that needs to send the documents, is it possible to add the documents and call an "iframe" of the OneSpan page, to select the signature position?
SMS, Security Questions, etc not working for in-person signing
Forum topic
OneSpan Sign
Hi I am trying to perform an in-person signing but I require to authenticate the signer. I have enabled SMS/Security Question authentication while creating the transaction. The authentication mechanisms work fine when the signing process is started from the link sent through email.
Creating a signing URL without authentication
Forum topic
OneSpan Sign
We have a customer that will have their signers access the signing page after they have already been authenticated in out customers personal system. They want to know if there is any way to get a signing URL that will not have to go through Silanis Authentication (sms, kba, etc).
Choose to Decline to Sign
Forum topic
OneSpan Sign
I have set up the option for signers to have the option to decline, but I do not see this when we test it. Occasionally, a document is forwarded for signature, but the final approver does not want it signed for various reasons.
Optout/Decline behavior different from classic UI and mobile
Forum topic
OneSpan Sign
Hi, I have a question regarding Optout/Decline, we tested for current behavior in v11.25 as  
KBA Authentication
Forum topic
OneSpan Sign
Hi, Good day! We are configuring KBA authentication and doing it in initial package creation call, it is working fine for kba-us provider while for kba-canada, we are getting the response as postal code and province cannot be empty. what might be the issue? please let us know.