OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Does OneSpan keep logs of callback failures?
Forum topic
OneSpan Sign
Hi, we are not receiving callbacks on packages that expire and we're trying to determine if it's an issue on our end. Does OneSpan keep logs of callback events that fail?
Create a transaction from template + update fields
Forum topic
OneSpan Sign
I created a template using the Web UI, where i added a "Signer1" placeholder along with some textboxes and checkboxes. I created a package from this template using this guide:
ERROR: The email is already in use for this package
Forum topic
OneSpan Sign
Guys, While trying to send a package, I got this error. "error.validation.userAddition.duplicateEmailUsage - Error Message: The email is already in use for this package. - Error Name: Validation Error - Technical Info -"  
Test callbacks on local
Forum topic
OneSpan Sign
The Creating a Callback Notification Listener guide says I have put a callback URL. Is there a way to test the integration of Event callbacks in a local environment?
Search on Senders tab
Forum topic
OneSpan Sign
In the case that you have 100's of senders as our organisation has its very hard to find specific sender. I suggest search by name and by sender type(regular, manager,owner...).
Cordon off Line of Business
Forum topic
OneSpan Sign
Would there be a way to cordon off "siloed" a Line of Business (e.g. Auto Finance) so that we’d only see Auto Finance templates (and so that other line of businesses wouldn’t be picking through the Auto Finance templates to find theirs).
Using Callback Event with REST API Listener
Forum topic
OneSpan Sign
Hey guys.   I'm developing a connector with Digibee as listener of the Callback Event Trigger, although event after providing the API Key in the Callback Key field, the Callback event is getting 401 Unauthorized.
Reminder emails in REST API
Forum topic
OneSpan Sign
Hi, We have implemented the Reminder emails to the signers by given API and refering the below link: Reference link: Setting Reminders Guide Currently we are getting the reminder emails not on the next day.
Creating group of multiple signature or initial fields where signer can sign one of them
Forum topic
OneSpan Sign
We have a scenario where user should initial on one of the signature fields from a group of fields (like a radio button group). We have multiple questions where we want the signer to initial on one choice.  e.g.
Clarification on signing statuses
Forum topic
OneSpan Sign
Can you confirm or correct my understanding of what each of these signing statuses we would receive actually mean please?