OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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New Signing Experience Issue
Forum topic
OneSpan Sign
Is there a change in updatePackage call for new signing experience. I am able to generate the package and update the package with settings and roles from old signing experience account but same cannot be done with new signer experience account.
Drop List field
Forum topic
OneSpan Sign
When I'm adding a drop list field, I'm getting error: error.validation.field.ListWithInvalidDefaultValue Here is the code fieldBuilder = FieldBuilder.DropList(); foreach (OptionValue optionValue in formField.OptionValues) {
Manifest merger failed with multiple errors
Forum topic
OneSpan Sign
hello community, after I finish making all the sdk settings for android and try to compile it gives me the error of "Manifest merger failed with multiple errors". AndroidStudio 3.1.1 Kotlin 1.2.31 Gradle 4.4 ::Greetings::
Simple Create And Send Package: Could not upload document to package Exception
Forum topic
OneSpan Sign
Hi all. Help with the following really appreciated. Below code produces exception: "code":500,"name":"Unhandled Server Error". This exception occurs when uploading PDF with form inputs. Flat PDF (no form inputs) works fine.
Error updating package status to OPTED_OUT
Forum topic
OneSpan Sign
Hi Team,  
document can not containn embedded field
Forum topic
OneSpan Sign
Hello while uplaoding pdf i ma getting this error: {"technical":"Cannot upload document fdgl_doc.
Sandbox extremely slow
Forum topic
OneSpan Sign
adding screenshot > adding support email > [email protected] hello team, wasn't able to find an email to contact support, but for me the sandbox is performing extremely slow.
Can a secondary signer be optional?
Forum topic
OneSpan Sign
Hi, I followed this guide to format my PDF to accept signatures for my client1 and client2. However, client2 is an optional signer.
New Signer Experience: Two validation errors instead of one
Forum topic
OneSpan Sign
Code: .withValidation(FieldValidatorBuilder.regex("^\\d{2}/\\d{4}$").required().withErrorMessage("Please enter a valid retirement date (MM/YYYY)"))
"messageKey": "error.validation.verifyDocument.couldNotBeFlattened"
Forum topic
OneSpan Sign
Hello, We are trying to sign document using API api/packages/{packageId}/documents/signed_documents and passing "handdrawn" string in request body.