OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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callback listener
Forum topic
OneSpan Sign
Hello, I'm trying to figure out how to program a page on my IIS server to handle event notifications.
Delay in receiving eSignLive callback for event notifications
Forum topic
OneSpan Sign
Our main use case is for our system to wait for document signing to get completed and for this, we rely heavily on eSignLive callback notifications. Typically, we receive the callbacks with just a few seconds delay upon actual signing.
forgot password email
Forum topic
OneSpan Sign
Hi, I am the sender, and i want to receive the email when I click ‘forgot your password’ link in the login page.
merge account
Forum topic
OneSpan Sign
Hi, I want to merge one owner account to another account. from the merge sender option, 3) before merging the account owner to another account, please set one of regular sender of origin account as account owner.
how to upload customized default consent form
Forum topic
OneSpan Sign
Hi, I want to upload customized default consent form for every package, and my account already removed the 'default consent' form. when I tried to upload the form as document id as 'default-consent', this form always in document index 1 instead of index 0 as expected. any idea?
.NetSDK 11.35.0 - ESL Client Class, what namespace?
Forum topic
OneSpan Sign
I updated from 11.33 using the downloaded SDK, but found the NuGet for 11.35 today, but am having issues resolving the ESLClient class from the NuGet install.     I tried a using for each namespace in OneSpanSign namespace, and am having no luck.   Did the class change fr
Hide Package Owner in New Signing Experience
Forum topic
OneSpan Sign
We are testing the new signing experience and have noticed that we see the account owner in the list of signers when trying to switch. I am using the standard option that we use for the old signing experience but it doesn't appear to work.
apiKey of subaccounts
Forum topic
OneSpan Sign
How can I pull the subaccount user's apikey using parent account's apikey? I have called api/senders/{accountid}/apiKey and it returns 403. The same method works for the main account however.
Callback event
Forum topic
OneSpan Sign
Hi, Application listener (callback URL) is not available when OSS triggers callback event upon completion of the transaction.
Enable 2-way SSL for all transactions
Forum topic
OneSpan Sign
Hi OneSpan Support Team We're looking to enable 2-way SSL between our application and OneSpan using the Java SDK. Can you please provide some guidance on: