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Salesforce Event Notifications - "User cannot be found
Forum topic
OneSpan Sign
Good morning, We have been implementing OneSpan APEX SDK and the event notification feature is working great in the sandbox.  When we went to update our OneSpan prod account with our config / refresh token we get the following response:   {
getSigners() for a DocumentPackage
Forum topic
OneSpan Sign
I have a client that is having an issue where they are not getting an accurate list of signers for a transaction initiated in eSignLive through their Associate account.
Notary Handdrawn values question
Forum topic
OneSpan Sign
Guys, I am seeing some weird results when trying to change the notary capture signature. Can you please fill me in on each of these items and if they are working as intended. 1.
Cannot edit or delete package
Forum topic
Intelligent Adaptive Authentication
Hi, I am getting following error while trying to update the expiry date of a package
Package Create
Forum topic
OneSpan Sign
Hi We are able to create the package but the status was not changing to SENT. below is the sample request we are using to create the package and then updating the status.  
Unauthorized error
Forum topic
OneSpan Sign
We are using the designer functionality in an iframe inside our application as described in the below reference, Reference : http://docs.esignlive.com/content/c_esignlive_integrator_s_guide/sdk/e_preparing_documents/designer.htm Whenever there is an update to the package, we are creating a Sessio
KBA Signer issue
Forum topic
OneSpan Sign
So I have a current workflow that includes KBA on some signers for various packages. When the signer gets their signing url, we are seeing the attached error on the screen. Sometimes it takes us to where we can then proceed to answer the KBA and sometimes it doesn't.
Replication of the first drawn signature
Forum topic
OneSpan Sign
Hello, I'm using your .NET SDK, version 11.20. I have read here: https://www.onespan.com/blog/onespan-sign-release-1118-enforcing-signature-capture-signature-level?_ga=2.154275704.1343324496.1576399843-896096308.1544024362 that: In OneSpan Sign, signers will only be asked to draw their signatur
Date Field Split Into Date Parts
Forum topic
OneSpan Sign
We have PDF forms in our system that contain "Date" areas. Some of these Date areas contain a single line for which the Date would be placed above. We have other forms where the Date area was pre-populated with the Forward Slash separators ( MM /dd / YYYY  ).   
Visual Audit Trail
Forum topic
OneSpan Sign
I have seen references in the documentation to what looks like a timed visual audit trail: