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955 results matched your search criteria
CA sandbox 11.36: Unable to sign when transaction edited to make signer emails the same
Forum topic
OneSpan Sign
Hi, In the Canadian Sandbox, I notice an issue with the signing ceremony when a transaction is edited to have 2 signers with the same email. 1. Create transaction with 2 signers , different email through SDK
User getting error "No Role found for signer email [email address]"
Forum topic
OneSpan Sign
Our client is receiving the above error message when trying to send a package. We are not creating and sending a CustomID, so not sure what the problem is.
Not Able to Extract the Signature Blocks
Forum topic
OneSpan Sign
Hi I am trying to CreatePackage and upload using Rest APIs. Below is my JSON String and attached is the PDF. This used to work in may 2017. Now the PDF file is getting flattened ignoring signature blocks. Are there any changes post may 2017 for JSON payout for CreatePackage and Upload.
adding ChallengedWithQuestions is not challenging with questions on the sandbox
Forum topic
OneSpan Sign
I am playing around with asking signers to answer questions before signing the application to add some fraud mitigation.
Create Package and all Sub classes needed in one call.
Forum topic
OneSpan Sign
Hello, I'm trying to create a package with all of it dependencies and documents at once: if I try a payload as { "documents":[ { "approvals":[ { "id":"Signature1", "role":"Role1",
API request into equivalent SDK code
Forum topic
OneSpan Sign
HI All, Can you help me to convert the below API request into equivalent SDK code to create the package(with one document file as attachment to sign off): { "name": "packagename", "status": "SENT", "roles": [ { "id": "signer1", "index": "1", "type": "SIGNER",
Reminder Schedule with multiple signers
Forum topic
OneSpan Sign
If I assign a reminder schedule to a package with multiple signers will all the reminder schedules be applied to all the signers in order? Case: reminderScheduleToCreate = ReminderScheduleBuilder.ForPackageWithId(packageId) .WithDaysUntilFirstReminder(2) .WithDaysBetweenRemind
Can we have multiple occurrences of a same signer on a document
Forum topic
OneSpan Sign
Hi Team, We have a document that has three signers whose signature is needed at three places in a document. **Signer 1**, **Signer2**, **Signer3**(So the total number of Signature blocks should appear are 9).
activate email sent to client
Forum topic
OneSpan Sign
Hi, I have a scenario for a package with 1 document and 2 signers, only 1 signer required to sign the document. when this package sent , both of the signers received the activate email (1 signer for signing, and another signer just review - no  signature required. 
Problem with GetPackage: Signer Id vs Role Id
Forum topic
OneSpan Sign
When I use the .NET SDK version 11.5, I'm have a problems getting the signerId of package signers. What I want to do is this: call the eslClient.GetPackage(packageId) method to get information about an existing package get an authorization token, by SignerId, for a signer from
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