1874 results matched your search criteria
Signature block not aligned
Forum topic
OneSpan Sign
I have the following Approval being set for a 3 page document and the alignment is considerably off. What is the unit of measurement for the top/left/width/height values? I am receiving these values from a vendor so it may be something with what they are sending.
Callback notifications when the callback server is unavailable
Forum topic
OneSpan Sign
What happens when the server that is setup to receive callbacks isn't available due to a network issue or an issue with the server itself. Are any attempts made to retry the notification.
Pre-populating Custom Fields on a template
Forum topic
OneSpan Sign
Hi everyone, We have templates that are created through the Web UI with Custom Field fields on the template. The package is being created based off the template, and certain information about the signer needs to be prepopulated on the form (i.e.
Signing Ceremony customization via SDK
Forum topic
OneSpan Sign
I'm referencing the custom signing ceremony settings, in an attempt to customize the Thank You dialog content.
New Layout Designer Options
Forum topic
OneSpan Sign
Hi, We're investigating to moving to the new package/layout designer and had some questions. In our sandbox environment the new designer displays a option to chat with eSignLive support. Is this normally shown on prod environments as well? Is there a back office change to remove this?
Fill in Label Field after Transaction Created from Template
Forum topic
OneSpan Sign
I have a transaction I'm creating in C# based on using at template.  The consent agreement and document to be signed are in the template.  I can create the transaction from the template no problem, but once it's created i want to update the value of a label field that's in the first doc
Signer Uploading Documents
Forum topic
OneSpan Sign
Hello,
The number of Pre-Verify results does not match the number of documents that were sent for verification.
Forum topic
OneSpan Sign
Hello, I received an error message on trying to create a OneSpan package with the error code: "The number of Pre-Verify results does not match the number of documents that were sent for verification."
Change Font Type used by Signer
Forum topic
OneSpan Sign
Hello, Is it possible to change the font type the signer uses when signing the document? I tried what I found in the documentation regarding the creation of the package   https://community.onespan.com/products/onespan-sign/sandbox#/Data%20Management
Editable text fields
Forum topic
OneSpan Sign
Hi, I am trying to create a document with editable field which user will fill it out. But I cant find how to do it.