494 results matched your search criteria
Password reset with REST API
Forum topic
OneSpan Sign
POST /account/senders/{senderUid}/resetpassword I'm using the above with the REST API to attempt to reset passwords for senders in an account.
Unable to delete sender from sandbox account
Forum topic
OneSpan Sign
I'm unable to remove a sender from our sandbox account.  I'm able to log in as the account that i want removed and I've verified that there aren't any transactions.  I've deleted them all and I don't see any drafts or archived transactions either.  Whenever I try to delete from the
Moving a User from One Account to Another
Forum topic
OneSpan Sign
If we submit a ticket and have a user moved from one of our Production OneSpan Sign accounts to another of our Production OneSpan Sign accounts, does this also move their transactions, templates, layouts, etc.?
Export Template
Forum topic
OneSpan Sign
Hello, I have created a template in development environment. Can I export a template already created in development account to production account. Thanks
forgot password email
Forum topic
OneSpan Sign
Hi, I am the sender, and i want to receive the email when I click ‘forgot your password’ link in the login page.
Swapping documents from one account to another?
Forum topic
OneSpan Sign
Guys, We've noticed on a few occasions that when you guys update your sandbox it almost always breaks our account that is tied to a Vault. Because of this it stops our workflow until the issue is resolved.
US PROD - Limit on Number of senders for an account
Forum topic
OneSpan Sign
Hi Is there a limit on the number for senders for 1. a US PROD account . 2. a US Sandbox account Regards Mario
Failed to communicate with the callback server
Forum topic
OneSpan Sign
I have configure OneSpan Laserfiche integration, User Can Send document for Signing from Laserfiche Repository using WebClient but after document is signed, document fails to come back into the repository. I receive the below errorFailed to communicate with the callback server
16MB limit
Forum topic
OneSpan Sign
It appears that if our senders upload documents close to the 16mb limit then the signers sign when the sender goes to download the documents they are receiving an error (attached below) which we know is NOT a network connectivity issue.
Everyone in workflow received email signing completed
Forum topic
OneSpan Sign
Hello, Users are complaining that they all receive an email when signing is completed.