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2879 results matched your search criteria
Senders names changes
Forum topic
OneSpan Sign
We have users that have changed their name which results in a change to their email address that impacts their account with OneSpan.  What has been the best practice there, as we have single sign-on, once the user have changed their name, it will take time again to go back and it is just a m
Orientation issues on mobile device with signing ceremony in iFrame
Forum topic
OneSpan Sign
When the signing ceremony is in an iFrame on a mobile device in portrait orientation there is a message asking the user to turn their mobile device to a landscape orientation.
apply handwritten signature to the document
Forum topic
OneSpan Sign
Hi, I saved the handwritten signature in the account under "Identity" tab, and in the document, I put a signature with "capture signature' type, but when i signing and click the signature box, the saved signature not applied instead of asking me to provide the signature again. 
Adding documents to a package - custom application
Forum topic
OneSpan Sign
I couldn’t find a method to add documents to package in draft mode. It seems UpdatePackage updates everything but documents. Is there a method to add documents in the package once it been created? If there is such method in your SDK please point me and I will take a look there.
Adding document to package gives error
Forum topic
OneSpan Sign
Hello, I'm trying to integreate my Ruby on Rails application with OneSpan.
Error when uploading document to package
Forum topic
OneSpan Sign
Hi!
How to add a document from a url
Forum topic
OneSpan Sign
Is there a way to add a document to a package with a url linked to the pdf file?
API call to retrieve package documents
Forum topic
OneSpan Sign
Re API documentation I expect ALL documents associated with given Package will be returned in Zipfile from this call ->api/packages/{packageId}/documents/zip call
Unable to add signer to existing package
Forum topic
OneSpan Sign
We are trying to add signers to the package that was already sent through the API and keep getting the following exception: com.silanis.esl.sdk.internal.EslServerException: Could not add signer.
Choose to Decline to Sign
Forum topic
OneSpan Sign
I have set up the option for signers to have the option to decline, but I do not see this when we test it. Occasionally, a document is forwarded for signature, but the final approver does not want it signed for various reasons.
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