OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Supporting documents in a signing ceremony
Forum topic
OneSpan Sign
I’m trying to figure out how to add the ability for customers to upload supporting documents to a signing ceremony. Below is the output of what I’m sending to set up a package before json encoding.
send Personal Message to signer using apex sdk
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK for our e-signature use cases.  We want to add personal message to individual signers of the package. Could you please let me know which APEX SDK method we should use to do the same?
Is Package Name Unique?
Forum topic
OneSpan Sign
We have a scenario that if a customer signed the contract but didn't complete the payment, when the person came back again, he needs to do the whole transaction again. So, for an archived package, can we use the same customId and Package Name? Thank you
Package with only recipients
Forum topic
OneSpan Sign
Hi team, Our client is asking what status a package would reach if there were ONLY recipients (no signatories in the package). Does OneSpan Sign system track when the recipients open the package? Does that count as “Complete” for that receiver? Thanks in advance!
packages removed in sandbox
Forum topic
OneSpan Sign
I noticed that packages are removed in my sandbox. Are you cleaning it frequently ?
Remove signature from package
Forum topic
OneSpan Sign
Hello, Is there a way to clear out the signature from the package without completely signing the package? Thanks, Sushma
How to Cancel a Package?
Forum topic
OneSpan Sign
Hi, Is there a way to cancel package after send. End user want to cancel sent package. Thanks, Danish
Update a document in a package
Forum topic
OneSpan Sign
I see there is a RESTful API to update an existing document in a package. Is there a function call in .Net SDK to achieve the same thing?
Accessing the completed package
Forum topic
OneSpan Sign
Hi, Are there APIs to access packages that are completed via salesforce connector? please let me know
406 Error When Retrieving Attachment
Forum topic
OneSpan Sign
Hi, I have a method to Retrieve the attachment:public async Task<byte[]> GetAttachmentContentAsync(string packageId, string attachmentId){