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2678 results matched your search criteria
incompatibleApprovalsOnTheSameRole
Forum topic
OneSpan Sign
Hi, Around the 5th October it looks like we can no longer create packages containing a mix of text anchor fields and positional placement fields. The following payload used to work before Oct 5th in the OneSpan sandbox environment. {
CRONTO Message scan
Forum topic
OneSpan Cloud Authentication
When scanning CRONTO using onespan app, I keep getting error message "invalid activation parameters". The activation password used to create the CRONTO(Hex) was from an offlineMDL registration.
SDK version 11 issues
Forum topic
OneSpan Sign
Hi Silanis team- me again :) We just updated to the .NET SDK to version 11.0.0. Since then we are getting the following error: Could not create an authentication token for a signer. Exception: The remote server returned an error: (500) Internal Server Error.
Unauthorized Access
Forum topic
OneSpan Sign
Hey there, i was following this guide (https://www.esignlive.com/blog/esignlive-how-to-creating-a-simple-php-web-application/) and I´m always getting Unauthorized Access as a respond.
Transfer Laserfiche Connection to another Account
Forum topic
OneSpan Sign
Hi Moshiur   The customer had Laserfiche connected to the wrong account. We are establishing a new account. Do they have to do the install all over again?
SignerChange in a transaction
Forum topic
OneSpan Sign
Hello, I'm trying to change a signer using .Net API's as below. The code runs perfectly but not sure if the change happened at eSignLive side or not.When the new signer try to access the document he gets an unexpected error.
Optout/Decline behavior different from classic UI and mobile
Forum topic
OneSpan Sign
Hi, I have a question regarding Optout/Decline, we tested for current behavior in v11.25 as  
KBA Authentication
Forum topic
OneSpan Sign
Hi, Good day! We are configuring KBA authentication and doing it in initial package creation call, it is working fine for kba-us provider while for kba-canada, we are getting the response as postal code and province cannot be empty. what might be the issue? please let us know.
HELP: Problems using mobileCaptureFor
Forum topic
OneSpan Sign
I am trying to use the mobileCapture feature - when I open the document on a PC and click on the "Sign with Mobile Device" button - I get a message that "the requested feature is not available with the current license" Also i am unable to use the Position Anchors with the mobileCapture using the c
Upgraded to the new UI -- not seeing anything different in my integration.
Forum topic
OneSpan Sign
I have downloaded the new SDK version 11 and installed it in my application. I have updated my api key to the new one I received when I created a new sandbox account. I have updated my code to call the designer and signing urls.
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