480 results matched your search criteria
Disabled User Clear Saved Signatures
Forum topic
OneSpan Sign
Since OneSpan applies saved signatures (from File and Drawn) for someone who is disabled as a sender but still signs documents we want to be able to clear those values so they aren't appied when someone is disabled.Can I
windows logon authentication error
Forum topic
OneSpan Identity Verification
Hello Everyone please i am new  user for one spam technology, please when i did the setting for windows logon authentication at the customer side  i face this error "Digipass authentication failed Details failed to search on and/or to LDAP servers" please any help to complete 
Add a json postman package of the IAA calls
Forum topic
Intelligent Adaptive Authentication
Is it possible to add a download postman json package link to the API page with the examples used in the API page? Example: https://xxxxx.sdb.tid.onespan.cloud/v1/swagger-api/
ORA-22288: file or LOB operation FILEOPEN failed
Forum topic
OneSpan Sign
Getting the below error while adding the attachment in esign in Oracle(Production instance) ORA-22288: file or LOB operation FILEOPEN failed Permission denied While testing in non prod instances, no such error occurred. Kindly assist as soon as possible.
how to extract text tag filed from PDF
Forum topic
OneSpan Sign
Hi, How OneSpan extract the text tag field from PDF?  for example: for Acrofield PDF, we are using itext to read acrofield as PdfReader.getAcroFields().getFields(), do you know how to read text tag using itext? or using different jar? thanks, Cindy
Download Evidence Summary in SENT status
Forum topic
OneSpan Sign
Currently the Evidence Summary download button is only added to the UI when the transaction has been completed. Wondering if there is a way to have the Summary generate upon the Send command? We are needing to have evidence we sent the transaction/documents, even if the Recipient never opens the doc
Download jpegs of Validation Failed applications
Forum topic
OneSpan Identity Verification
Hi When we run {{baseUrl}}/api/transaction/{{transactionID}}/verification and get the reasons for failure, there are the URLs in the response that point to the jpegs of the submitted ID and selfies. Is there a way for us to download these?  The URL begins like below
Removing download button from signing process
Forum topic
OneSpan Sign
We need to remove the ability for users to download the signed PDF through the web interface, both via the emailed signature request and the browser based version (using host/access?sessionToken={mytoken}).
download in progress transaction not working
Forum topic
OneSpan Sign
Hello. This is not working. I tried below code and get this error message. I am trying to download an in progress transaction since this cannot be done in the UI. I tried the below code but am getting the below error message.
Active versus flattened documents with eSignLive process
Forum topic
OneSpan Sign
I've not been able to find documentation which explains the differences between flattened and active documents.