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3706 results matched your search criteria
How to defing signingorder using rest api
Forum topic
OneSpan Sign
Hi Team, Can you please share the JSON payload for defining Signing Order for signature blocks. Also if have multiple signers , for example I have 5 signature blocks and two signers( SIGNER1, SIGER2) "sign1," "sign3" supposed to be signed by SIGNER1 and "sign4,sign2,sign5" by "SIGNER 2". How to
How to Access Document Fields - Fields count is 0.
Forum topic
OneSpan Sign
I'm trying to pull down completed packages and read the fields. None of my documents have the fields array populated.
Validation Error when using a dynamically generated PDF
Forum topic
OneSpan Sign
Hello, we have a scenario where we use ABCpdf to load a PDF document, populate form field values in the document and then use the document in an eSign package. When we try to send the package we receive a "Bad Request" response back: Could not upload document to package.
SMS, Security Questions, etc not working for in-person signing
Forum topic
OneSpan Sign
Hi I am trying to perform an in-person signing but I require to authenticate the signer. I have enabled SMS/Security Question authentication while creating the transaction. The authentication mechanisms work fine when the signing process is started from the link sent through email.
Change Sender's Email and Address
Forum topic
OneSpan Sign
Hi There, In our application, we are using one particular email for communications and we want the emails that go from eSignLive to the customer using the same email.
Signer Delegation Feature
Forum topic
OneSpan Sign
On OneSpan Sign, if I am a delegate for a user and I decide to sign a form on behalf of the user, who's name appears on the form signature?  Is it my name or the user I am delegate to?
Conditional signing workflow
Forum topic
OneSpan Sign
Hi there, I know that OneSpan has a feature to manage document workflow in a single transaction, meaning to adjust the sequence of signing multiple document within single transaction.
Unable to Invoke Callback Service
Forum topic
OneSpan Sign
I was trying to implement Call back service in Salesforce from One Span. I have implemented all the steps in Salesforce mentioned in Part 1, Part 2 and Part 3. But however when a transaction is completed in One Span my apex method is not being called. No logs as well.
"_x" is being stripped out of emails
Forum topic
OneSpan Sign
We have encountered an issue where customers who have an "_x" in their Email address are not receiving their esignlive Emails. Upon investigating the code it seems the EsignLiveJSONHelper.remove_x(String jsonString) method removes all instances of "_x" due to the naming convention of some objects d
Customizing the Signing Ceremony Colors
Forum topic
OneSpan Sign
In the eSignlive documentation below, it states that we can customize colors for the signing Ceremony. But I don't see any reference to it in any of the sample code or other areas of the document.
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