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301 results matched your search criteria
Email language issue
Forum topic
OneSpan Sign
Hi, We're experiencing an issue with our Email sent from OneSpan where we select the package's language as French, the signer's language as french, but they receive it in English.
Signature position and dimensions
Forum topic
OneSpan Sign
Hi Silanis team- I cannot find any documentation on the unit of measure used for the Signature block position (X,Y) and dimensions (Height,Width). Is it pixels? Points? Inches? Also, if anyone knows/remembers-- we are currently using Version 4.x / hosted of the Silanis framework.
Callback event on designer events
Forum topic
OneSpan Sign
Hi, when adding the signature tags the Designer autosaves the changes. Is there a way to know that signature tags were added or they closed the designer session?
Troubleshooting Callback
Forum topic
OneSpan Sign
Is there a way to troubleshoot why my callback is not working?
CROSS ORIGIN
Forum topic
OneSpan Sign
Hi Team, we see this issue randomly this days in dev environment “Refused to display 'https://sandbox.esignlive.com/login?destination=https%3A%2F%2Fsandbox.esignlive.com%2Fpackages%2F86GGsVeNAeOanM84sieS2GMizWs%3D%2Fdocuments%2Ff5b71418-fc96-4826-9cd1-3089585f7a57%3F' in a frame because it set
Can I move a Package out of Draft Status without re-sending the Package?
Forum topic
OneSpan Sign
Here is the scenario. I need to change the Expiration Date of several packages that are about to expire out 30 Days.
Orientation issues on mobile device with signing ceremony in iFrame
Forum topic
OneSpan Sign
When the signing ceremony is in an iFrame on a mobile device in portrait orientation there is a message asking the user to turn their mobile device to a landscape orientation.
Evidence Summary File Size 0kb
Forum topic
OneSpan Sign
Guys,
Extracting/Organizing a completed signature document
Forum topic
OneSpan Sign
We had a question come up regarding ability to export individual pages from a completed signature document. This is possible in Acrobat from a downloaded completed docusign file.
Remove Role when using a template
Forum topic
OneSpan Sign
I am using a template inside OneSpan to create the package. The template is set up for 2 signers but I would like to remove the second signer using the apex class if there's not one.
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