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Signer email with all Capital letters does not generate signing ceremony token.

Forum topic

OneSpan Sign

Hi, Signer email with all Capital letters, for example [email protected] does not generate signing ceremony token. But package id is generated. Can you please help me to solve this issue? Thanks.

Will silanis send both email and event notification (to our API) in bounce cases

Forum topic

OneSpan Sign

Hi, Will silanis send both email and event notification (to our API) when an email bounces from the silanis end? Thanks, Krishna

Can Package Signer email/SMS # Be Changed After Creation via the API?

Forum topic

OneSpan Sign

If a package has already been created, can the email address and SMS phone # be changed via the API?

Notary not being notified by email when sending package via REST API

Forum topic

OneSpan Sign

Guys, I am building the JSON package and sending it up via the REST API. For whatever reason the system notifies the signers but the notary is not getting sent the email. I've tried changing the signing order to have the index on the notary be first but that still doesn't work.

Why I am receiving two emails , once package has been sent for eSign

Forum topic

OneSpan Sign

FYI, We have received two emails, 1) Dear Madeva, You have been added as a signer to the eSignature at IBM package "ID-00001507". ......... ........ And it has Go to the eSignature at IBM package buton after some time another email has received.. 2) Hi Madeva, esi

Receiving Extra Attachment Reject Emails when rejecting attachments using the .Net API

Forum topic

OneSpan Sign

We have integrated with OneSpan using your .Net SDK (version 11.12.0.0 ). We have built out logic to reject attachments but we have come across a scenario where if a sender has multiple attachments that are rejected, when we reject those attachments using the AttachmentRequirementServi

Retrieve Signerâ€™s status (bounced email, opt-out, expired) through REST API

Forum topic

OneSpan Sign

Hi, How to retrieve the status of the signer using REST API? Especially for bounced email, opt-out and expired. Thanks

Ability to find out signers whoâ€™s email have bounced through REST API

Forum topic

OneSpan Sign

We need a way to find out that a signerâ€™s email is wrong (has bounced) by REST API

Will update a signer's email or mobile trigger a notfication resend or I need send the notification by notification API?

Forum topic

OneSpan Sign

as the subject. Thanks.