1471 results matched your search criteria
Use minified JS/CSS and consider using CDNs to improve ESignLive performance
Forum topic
OneSpan Sign
Hello, We are running into performance issues related to the considerable size of the initial load of ESignlive on devices with a weak cellular signal. I did some investigating and found that the typical first load (before cache) is about 4.1MB.
One Span UI - Sandbox
Forum topic
OneSpan Sign
I require some help regarding some functionality: 1. How can we configure sent on behalf functionality in One Span in sandbox. Like from One Span Admin UI is it possible? If yes, can you tell me the detailed steps.
Unable to see Mobile number of recipient on Onespan portal
Forum topic
OneSpan Sign
On Onespan portal when we open any transaction, We can see email id of the recipients but we cant see mobile number of the recipients. We want to know if there is any option to see the mobile number. We wanted to ensure if the mobile number was entered correctly by users.
One span sign API access through Saml Authentication
Forum topic
OneSpan Sign
Hi,Assuming the one span sign UI is already configured with the Azure AD authentication to login, Is there a way to use same configurations to Authenticate the one span API or get the Auth token for API access. Instead of using the API keys or Client App?
What is the minimum OS version for the OSS Mobile SDKs?
Forum topic
OneSpan Sign
What is the minimum Android OS version for the OSS Mobile SDKs? What is the minimum iOS OS version for the OSS Mobile SDKs?  
Customizing emails
Forum topic
OneSpan Sign
Would it be possible to change or customize an email that is sent to signers at the end of signing ceremony. And how?
Decline button on mobile version
Forum topic
OneSpan Sign
Based on eSign documentation and my testing, I didn't see an option for the user to decline on the mobile version. I only saw Opt-out. Is decline not an option for mobile? Thanks.
iframe loading twice
Forum topic
OneSpan Sign
Hi, Recently one of our team using ifram to launch the signing ceremony, they said it requires loading 2 times in iframe in order to open the signing page. any idea? currently their solution is 1st loading login page, 2nd loading signing URL , then it works. thanks, Cindy
Zooming on mobile make the capture signature area too big.
Forum topic
OneSpan Sign
 I found an issue with the signature box on mobile (I have attached a video).  Environment: Safari, iPhone12  Step to reproduce
Pre-populate signing date tag in the signing ceremony instead of it just being blank
Forum topic
OneSpan Sign
There are times where we want to merge the signing date but do not just want the tag to result in a blank space in the document. Docusign and other e-signature providers will pre-populate the current date when the signing ceremony is opened.