2061 results matched your search criteria
eSignLive Callback failed. (Failed to communicate with the callback server)
Forum topic
OneSpan Sign
Hi, please assist with the following issue: I was able to successfully receive a transaction callbacks and download multiple packages. However, each morning, upon initiating very first transaction I receive "eSignLive Callback failed." email from the server with the following contents (excerpt).
eSignLive unauthorized access page
Forum topic
OneSpan Sign
I have a couple of questions regarding this unauthorized access page. The error on this page is saying "your session may have expired". When accessing the designer in our iframe in Safari, we are seeing this eSignLive unauthorized access page. Is this a bug?
bounce-to in the email JSON
Forum topic
OneSpan Sign
Hi,   In the email JSON, I saw there is something as below, does it mean when recipient mail got reject, it will let the package owner know?   "bounce-to" : "$PACKAGE_OWNER_EMAIL;"  
Bulk transfer senders from one account to another
Forum topic
OneSpan Sign
Hi, We are creating new Onespan Sign accounts, and need to transfer senders from older accounts to the new ones. Since there are over 1,000 senders to transfer between accounts, is there a way to do it in bulk ?
16MB limit
Forum topic
OneSpan Sign
It appears that if our senders upload documents close to the 16mb limit then the signers sign when the sender goes to download the documents they are receiving an error (attached below) which we know is NOT a network connectivity issue.
How to pass multiple documents in same package?
Forum topic
OneSpan Sign
Hello Support, as per requirement in my project, I have to pass multiple documents(2-3) in same package for multiple e-signing. and after e-singing of all the parties, I have to separate out these multiple documents by category. I am using .net SDK for this. 
Bulk Signer
Forum topic
OneSpan Sign
So I am trying to figure out how to get the Bulk Signer function to work for a package I sent out, but I am not a developer and have no clue how to implement the code found here. 
Incorrect count of results when querying packages
Forum topic
OneSpan Sign
I'm querying packages from OneSpan Sign REST API. I don't use any filters, so I expect to get all of the packages. There are two, one in the inbox, and one in the drafts folder.  Here's query
New Signer Experience Settings
Forum topic
OneSpan Sign
Guys, I am trying to work with the new signer experience and I am seeing a few issues that I am not able to resolve as there does not seem to be any documentation on how to set these items.
Listening for Callback Notifications in Salesforce Environment
Forum topic
OneSpan Sign
We are trying to set up a URL to listen for Callback Notifications in salesforce.